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StorageWorks Full Line Sales Training (559) Test Series #HP0-019

Compaq StorageWorks Full Line Sales Training

Selling Compaq Business-Class Storage Solutions
Exam Preparation Guide

(Test Series #HP0-019)

This exam preparation guide was designed to help you determine whether you have the knowledge necessary to attempt the Compaq StorageWorks Full Line Sales Training exam (Test Series ID #
HP0-019). The guide does not contain questions found on the actual test. It is intended as a study aid and shows the types of questions that might be asked on the exam.

Why Take a Test?

To gain the authorization necessary to sell enterprise-class StorageWorks products, CAER’s must attend Course 559: Compaq StorageWorks Full Line Sales Training and
pass the in-class delivered proficiency exam – OR – pass the Compaq StorageWorks Full
Line Sales Training Exam (test series ID # HP0-019) at an Authorized Sylvan Prometric
Testing Center.

Passing the Test
The Compaq StorageWorks Full Line Sales Training Exam (test series ID # HP0-019) is targeted at testing your knowledge of Compaq business-class StorageWorks products
and sales opportunities. The exam is a closed book, 25 question, multiple-choice test that
must be completed within 1 hour. To achieve a passing score, you must answer 20 of the 25 questions correctly (80% is the passing score). If you:
• Can answer the questions in this self-assessment guide
• Have an in-depth understanding of primary and secondary storage markets
• Have practical experience as a professional sales consultant selling Compaq
Storageworks products
• Have participated in formal Storageworks training classes, and
• Are familiar with enterprise-class customer storage needs,
you will be more likely to achieve a passing score on the Compaq StorageWorks Full
Line Sales Training exam.

Test Location

The Compaq StorageWorks Full Line Sales Training Exam is delivered at Sylvan
Prometric Centers, the world’s largest provider of testing to the IT industry.

1 Selling Compaq Business Class Storage Solutions – September, 2001

StorageWorks Full Line Sales Training (559) Test Series #HP0-019

Preparing for the Compaq Certification Exam

Compaq highly recommends that students attend Course 559: Compaq StorageWorks Full Line Sales Training instructor-led class or Compaq StorageWorks Full Line Sales Web-based Training in preparation for the exam.

In addition, test analysis conducted by Compaq and Sylvan Prometric clearly show that a comprehensive course of class attendance, self-study, and review greatly increases an individual’s chances of successfully passing the certification exam on the first attempt. Therefore, it is essential that exam candidates:

• Take adequate time to review all the information presented in the Compaq
StorageWorks Full Line sales training class.

• Review Compaq StorageWorks reference documentation and support materials.

• Review this Compaq StorageWorks Full Line Sales Training Exam Preparation
Guide.
If the above preparation guidelines are not followed, chances of successfully passing a
Compaq certification exam are limited.

Course 559 Content

Course 559: Compaq StorageWorks Full Line Sales Training focuses on the following areas:

Storage Technology
Fundamentals
Compaq Storage
Solutions
Compaq Services and
Resources

Key trends and opportunities in the marketplace
Business-class direct attached storage solution opportunities
Business-class storage services opportunities

Key business issues and storage system characteristics that influence customer buying decisions
Entry-level host server direct attached storage solutions
Compaq CarePaq
Services

Primary vs. secondary storage
High-performance host server direct attached storage solutions
Compaq Financial
Services

Major components of magnetic disk drives and how to select the appropriate RAID level
DAS to SAN connectivity solution
Compaq Partner
Network

2 Selling Compaq Business Class Storage Solutions – September, 2001

StorageWorks Full Line Sales Training (559) Test Series #HP0-019

SCSI and Fibre channel storage interconnect technologies
SCSI disk drives
Compaq Global Services

Direct Attach (DAS) vs. Network Attach Storage
(NAS)
Disk storage enclosures
Compaq StorageWorks
Resource Center

Storage Area Network
(SAN) benefits
Server and storage management tools
Compaq Education and
Training Services

General storage topologies
Business-class network attached storage solution opportunities
Evaluator Group
Database

Tape storage technologies
TaskSmart NAS appliance
Literature and collateral

Customer requirements
Presales technical support escalation process

Business class entry-level SAN solutions opportunities
Storage sales specialists

Customer requirements

Tape libraries

Rack and accessories

Power management

Business-class storage competition

3 Selling Compaq Business Class Storage Solutions – September, 2001

StorageWorks Full Line Sales Training (559) Test Series #HP0-019

How To Register:

To register for the Compaq StorageWorks Full Line Sales Training Exam
(Test Series #HP0-019):

1. Call (800) 366-EXAM (3926) or

2. Register oonline rapidshare 4shared links at Sylvan Prometric Web Registration
Due to high call volume on Mondays, Sylvan Prometric recommends scheduling test appointments on Tuesday through Friday.

Please Note: Oonline rapidshare 4shared links registration cannot calculate discounted tests and is not available
in all regions. To register for beta tests or to take advantage of discounts, you must register over the phone.

Have the following information ready when you register:

1. Your name

2. Social security # or SSI # (*or your assigned Compaq testing identification number)

3. Compaq Student ID or ASE ID# **

4. Company/organization

5. Mailing address (street, city, state, country, zip)

6. Test series ID# (Compaq StorageWorks Full Line Sales Training Test # is HP0-019)

7. Method of payment (Visa, MasterCard, American Express, or company check. Payment is due prior to scheduling a test).
*Note: If you cannot provide a Social Security # or SSI #, Sylvan Prometric will assign a unique Compaq testing identification number to you. You are responsible for using this number in all future Sylvan Prometric testing transactions.

** If Student ID # is unknown or has never been assigned, please call Compaq Registration.
In the U.S. call 800-732-5741, or in Canada call 800-392-7024.

4 Selling Compaq Business Class Storage Solutions – September, 2001

StorageWorks Full Line Sales Training (559) Test Series #HP0-019

Testing Procedures

• Sylvan Prometric provides registration and scheduling services Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time, excluding holidays observed by Sylvan Prometric.

• Upon registration, Sylvan Prometric will provide you with instructions regarding your appointment, cancellation procedures, ID requirements and a choice of testing center locations.

• To change or cancel an appointment, you must notify the Sylvan Prometric Registrar
at least one business day prior to your scheduled appointment by 7p.m. CST.

Recommended Time for Testing
Testing statistics prove that 70% of all certification exams are passed when students
take their test 3 to 7 days after class attendance. This amount of time typically provides adequate study time and allows testing to take place while the information is still fresh.
On the converse, the same statistics show over an 80% failure rate for students
attempting their exam immediately after a class or if they wait more than 2 weeks after class completion.

Examination Day
Arrive at the testing site at least 15 minutes before the test is scheduled to sign in. Bring two forms of identification:
• Picture ID such as a driver’s license or company security badge.

• Major credit card, social security card, or passport.

Pass/Fail Notification
Upon completion of your exam at an Authorized Sylvan Prometric Testing Center, you
will receive immediate, on-line notification of your pass/fail status. You will also receive a certified report indicating your pass/fail status and your exam results by section (where appropriate). Your individual test scores will be automatically “uploaded” to the Compaq University database where your training history is recorded. Compaq typically receives your exam results within five (5) business days from the date the test was taken.

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5 Selling Compaq Business Class Storage Solutions – September, 2001

StorageWorks Full Line Sales Training (559) Test Series #HP0-019

Module 1 – Overview

1. In January 2001, to better serve customers and channels, Compaq segmented its storage offerings into what two solution groups?

a. Enterprise and mission critical solutions b. Business class and enterprise solutions
c. Small-to-medium business and government/education solutions

d. Business class and vertical market solutions

Module 2 – Market for Business Class Storage Solutions

1. Which of the following best identifies the target market for business class storage solutions?

a. Small businesses

b. Medium businesses

c. Small to medium businesses

d. All non-enterprise SANs

2. Which of the following is not a major concern of most business class storage customers?

a. Protection against natural disasters

b. Reducing backup windows

c. Reliability/availability

3. ___________________ is a term used to describe fast reliable access to
data.

a. Scalability

b. Compatibility c. Availability
d. Manageability

6 Selling Compaq Business Class Storage Solutions – September, 2001

StorageWorks Full Line Sales Training (559) Test Series #HP0-019

Module 3 – Storage Technology Fundamentals

1. Which of the following best describes the Open SAN?

a. Shared, pooled storage attached to multiple servers running
UNIX (some versions) and/or Windows NT operating systems.

b. Physically decentralized (outside of a data center), servers managed centrally, storage directly attached to servers and managed locally, backup over the corporate network.

c. Shared, pooled storage attached to servers running multiple
operating systems using multiple vendors’ storage devices.

d. Shared, pooled storage attached to multiple servers running
a homogeneous operating system (UNIX or Windows NT).

2. Which of the following RAID levels is the most appropriate for mission- critical environments where performance and fault tolerance are a requirement for smaller data sets, such as system disks, root master files, and database journals?

a. RAID 0

b. RAID 1

c. RAID 0+1

d. RAID 6 (RAID ADG)

3. A customer needs to have a large database running on one server with
many LAN clients. The database is kept on a RAID array with Ultra 3 drives. Which is the best interconnect for this situation? In this case, the budget needs to be kept to a minimum. Which is the more appropriate solution?

a. Fibre Channel b. SCSI

7 Selling Compaq Business Class Storage Solutions – September, 2001

StorageWorks Full Line Sales Training (559) Test Series #HP0-019

Module 4 – Business Class Direct Attached Storage Solutions

1. Compaq provides sales representatives with a competitive advantage in the industry-standard server market with over 4 million servers shipped.

 True

 False

2. The ProLiant Storage System models are examples of which of the following storage solutions?

a. Multivendor SAN

b. Network attached storage c. Direct attached storage

3. Provides Smart Array and RAID Array 4000 controller users with the ability
to configure the array, add additional drives to an existing configuration, or completely reconfigure a disk drive array.

a. Array Configuration Utility XE

b. Array Diagnostic Utility (ADU) c. Compaq Insight Manager XE d. Compaq SmartStart

Module 5 – Business Class Network Attached Storage Solutions

1. How would you describe the TaskSmart NAS appliance?
a. Server-storage system attached to a LAN that can provide shared storage between heterogeneous clients
b. External storage system attached to a LAN that can provide
shared storage between heterogeneous clients
c. Server-storage system attached to a LAN that can provide shared storage between homogeneous clients

8 Selling Compaq Business Class Storage Solutions – September, 2001

StorageWorks Full Line Sales Training (559) Test Series #HP0-019

2. The TaskSmart NAS appliance supports all of the following management
software except

a. Compaq Insight Manager (CIM)

b. SANworks Virtual Replicator

c. SANworks Enterprise Volume Manager (EVM)

d. VERITAS and Legato backup software

3. Which of the following is not a key selling point of the TaskSmart NAS
appliance?

a. Easy to install and configure b. LAN-based data movement
c. Snapshot and cloning capability

d. Commonality of components across Compaq server and storage solutions allows redeployment of investments
(universal disk drives, Smart Array controllers, storage cabinets, power supplies)

Module 6 – Business Class Entry-Level Storage Area Network (SAN) Solutions

1. Enterprise Backup Solution (EBS) for low-cost entry level SANs is a Fibre
Channel data protection solution for Compaq ProLiant or I86 servers in
____________________________ environments. a. Windows NT and Windows 2000
b. Windows NT, Windows 2000, and NetWare

c. Windows NT, Windows 2000, and Solaris d. Windows NT, Windows 2000, and Linux

9 Selling Compaq Business Class Storage Solutions – September, 2001

StorageWorks Full Line Sales Training (559) Test Series #HP0-019

2. Which of the following is not a business-class entry-level SAN capability?

a. Both tape and disk on the same SAN

b. Redundant communication paths with SecurePath software c. Storage consolidation in a single enclosure
d. Dynamic growth of storage configurations using Enterprise
Volume Manager (EVM)

3. The ___________________ is a mainstream tape library.

a. TL891 DLX library
b. SSL2020 AIT Library c. MSL5026DLX library d. MSL5026SL Library

Module 9 – Business Class Storage Competition

1. Which of the following storage providers is the current market leader in
SANs shipped?

a. Compaq
b. EMC/Clarion
c. Hewlett Packard d. IBM
e. Dell

2. Which storage competitor sells piece of mind – “let us take care of your information”?
a. Compaq
b. EMC/Clarion
c. Hewlett Packard d. IBM
e. Dell

3. Which storage competitor does not support non-Intel UNIX?
a. Compaq
b. EMC/Clarion
c. Hewlett Packard d. IBM
e. Dell

10 Selling Compaq Business Class Storage Solutions – September, 2001

StorageWorks Full Line Sales Training (559) Test Series #HP0-019

Module 10 – Business Class Storage Selling Resources

1. Compaq Global Services provides Professional and Customer Services for both business class and enterprise storage environments.

 True

 False

2. Which of the following groups maintains a database of CFOs?

a. Evaluator Group Database

b. Compaq Professional Services c. Compaq Financial Services
d. Compaq Customer Services

11 Selling Compaq Business Class Storage Solutions – September, 2001

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