HP0-263
HP Certified Professional
Servicing HP Color LaserJet Printers, High- End (HP0-263)
Exam Preparation Guide
Purpose of the exam prep guide
The intent of this guide is to set expectations about the content and the context of the exam and to help candidates prepare for the exam. In this guide, you will find recommended HP training courses, reference and study material help you achieve a successful passing score.
Studies conducted by HP and Prometric show that a combination of course attendance and self-study maximizes the likelihood of passing the exam on the first attempt.
Audience
This exam is for HP Service Channel Partners and HP Service professionals with 6-months to 1 year experience. Examples of job roles:
HP Authorized Service Partner field technician/escalation engineer
General areas of content include: general knowledge of Color LaserJet technology, HP Color LaserJet printers, and troubleshooting techniques.
Certification requirements
This Servicing HP Color LaserJet Printers, High-End (HP0-263) exam is required to attain an Accredited Platform Specialist (APS) credential for HP Color LaserJet Printers, High-End.
Prerequisite Exam
HP LaserJet Fundamentals Exam (HP2-946)
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HP0-263 Exam Preparation Guide
Exam details
At the beginning of the exam, you will be asked to answer several survey questions. The survey questions are designed to assist the exam development team in accurately profiling test results and to improve future exams.
The following are details about the exam:
Number of items: 75
Item types: Multiple choice
Time commitment: 90 minutes
Passing Score: 65%
Reference Material: No on-line or hard copy reference material will be allowed at the testing site.
Comments on the exam
During the exam, participants can make specific comments about the items
(i.e., accuracy, appropriateness to audience, etc). HP welcomes these comments as part of our continuous improvement process.
Exam Registration
This exam is available at Prometric.
This exam is available at Promissor.
Exam content
The exam measures your understanding of how to service the following printers:
• HP Color LaserJet 8500/8550 (25%)
• HP Color LaserJet 9500 (75%)
Recommended Training and Study References
This section lists training courses and documents that can help you acquire a majority of the knowledge and skills needed to pass the exam.
You are not required to take the courses listed in this section. However, HP strongly recommends that you attend the classes, participate in class labs, and thoroughly review all course material and documents before taking the exam, even if you believe you have sufficient on-the-job experience.
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HP0-263 Exam Preparation Guide
Introductory Training
(Please refer to your regional HPCP Website for training availability and course numbers.)
Elements of LaserJet Fundamentals WBT
Technology – Color Fundamentals WBT
Instructor-Led Training
(Please refer to your regional HPCP Website for training availability and course numbers.)
Title
HP Color LaserJet University (4 days)
HP Color LaserJet 9500 (3 days)
Web-based Training
(Please refer to your regional HPCP Website for training availability and course numbers.)
Self-paced training and technical documentation may provide appropriate learning alternatives to instructor-led training for more experienced candidates.
Title
HP LaserJet Fundamentals WBT (2 hours) – PRE-REQUISITE
Conclusion
HP wishes you success in the HP Certified Professional Program and in passing the exam for which you are preparing.
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