HP0-286
HP Certified Professional
HP OpenView ServiceCenter 6.x (HP0-286)
Exam Preparation Guide
Purpose of the Exam Prep Guide
The intent of this guide is to set expectations about the content and the context
of the exam and to help candidates prepare for the exam. In this guide, you will find recommended HP training courses, reference and study material to help you achieve a successful passing score.
Studies conducted by HP and Prometric show that a combination of course attendance and self-study maximizes the likelihood of passing the exam on the first attempt.
Audience
This exam is for technical professionals with at least 3 months of on the job experience. Examples of job roles:
HP OpenView Authorized Partners
Support Engineers
Implementation Consultants
Certification Requirements
This HP OpenView ServiceCenter 6.x exam is one of the core requirements to be certified as an AIS in HP OpenView Consolidated Service Desk (2006).
Prerequisites
ITIL Foundations Certification
Exam Details
At the beginning of the exam, you will be asked to answer several survey questions. The survey questions are designed to assist the exam development team in accurately profiling test results and to improve future exams.
The following are details about the exam:
Number of items: 75
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HP0-286 HP OpenView Service Center 6.x Exam Preparation Guide
Item types: multiple choice
Time commitment: 120 minutes
Passing Score: 70 percent
Reference Material: No on-line or hard copy reference material will be allowed at the testing site.
Comments on the Exam
During the exam, participants can make specific comments about the items
(i.e., accuracy, appropriateness to audience, etc). HP welcomes these comments as part of our continuous improvement process.
Exam Content
The following testing objectives represent the specific areas of content covered
in the exam. Use this outline to guide your study and to check your readiness for the exam. The exam measures your understanding of these areas.
Objective
1.0 Describe basic concepts and market differentiators
2.0 Explain and recognize the fundamental ServiceCenter architecture
3.0 Perform the prerequisite steps needed to implement a
ServiceCenter solution
4.0 Install, configure, setup and maintain the ServiceCenter product
5.0 Performance-tune and optimize the solution
6.0 Perform troubleshooting and repair of ServiceCenter
7.0 Operating the ServiceCenter solution
8.0 Perform administrative and operational tasks
Recommended Training and Study References
This section lists training courses and documents that can help you acquire a majority of the knowledge and skills needed to pass the exam. You must also gain the practical experience outlined in this guide.
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HP0-286 HP OpenView Service Center 6.x Exam Preparation Guide
You are not required to take the courses listed in this section. However, HP
strongly recommends that you attend the classes, participate in class labs, and thoroughly review all course material and documents before taking the exam, even if you believe you have sufficient on-the-job experience.
Instructor-Led Training
Use the information in this guide and the practical experience you have gained
to determine your need for the instructor-led training.
Title Course Number How to Enroll
CUSTOMERS:
HP OpenView ServiceCenter 6.x Introduction
HP OpenView ServiceCenter 6.x Essentials
HP OpenView ServiceCenter 6.x Tailoring
HP OpenView ServiceCenter Systems Administration
PARTNERS:
Free hp Sample Printable PDF VCE Download: PassGuide offers free demo for HP certification Exams You can check out the interface, question quality and usability of our IT Simulation exams before you decide to buy it. We are the only one site can offer demo for almost all products.HP OpenView Service Center 6.x Introduction
HP OpenView ServiceCenter Systems Administration
HE420AAE
HE421S HE422S
HE418AAE
HE420AAE
HE418AAE
Refer to your regional websites for local training information
Other Reference Material
Title Order Number Source
HP OpenView
ServiceCenter 6.x Product Manuals are provided with the
ServiceCenter 6.x products and can also be
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HP0-286 HP OpenView Service Center 6.x Exam Preparation Guide
Product Manuals
ServiceCenter 6.x
KnowledgeBase
ServiceCenter 6.x
WhitePapers
downloaded at:
http://support.peregrine.com
http://support.peregrine.com
http://support.peregrine.com
Exam Registration
For information about exam registration, click here.
Sample Test Items
The following examples represent the types of items and question formats that you could see on the exam. These are generic samples and do not reflect the content being tested.
1. Which planet is closest to the Earth? A. Mars
B. Pluto
C. Venus
D. Saturn
2. Which planets are “inner planets” — planets found within the asteroid belt? Select
TWO.
A. Pluto
B. Earth
C. Neptune
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HP0-286 HP OpenView Service Center 6.x Exam Preparation Guide
D. Mercury
E. Venus
3. Click the Exhibit button.
What is this constellation called? A. Leo
B. Aries C. Orion D. Taurus E. Gemini F. Pleiades
G. Ursa Minor H. Ursa Major I. Andromeda
Betelgeuse
Rigel
4. Click the Task button.
Place the planets in order of closest to farthest from the planet Earth.
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HP0-286 HP OpenView Service Center 6.x Exam Preparation Guide
5. Click the Task button.
Review the picture of the planets and click on Saturn.
Conclusion
HP wishes you success in the HP Certified Professional Program and in passing the exam for which you are preparing.
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