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HP0-500

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Compaq Accredited Professional ProLiant Server Maintenance Exam (HP0-500) Exam Preparation Guide

Purpose of the Exam Prep Guide

The intent of this guide is to set expectations about the content and the context
of the exam and to help candidates prepare. In this guide, you will find recommended Compaq training courses, and reference material to help you achieve a passing score.

Studies conducted by Compaq and Prometric show that a combination of course attendance and self-study maximizes the likelihood of passing the exam on the first attempt.

Audience

The HP0-500 exam is targeted for warranty level support personnel with 3 to
6 months of job experience servicing Intel-based servers such as:

 Compaq Authorized Service Partner technicians

 Compaq Service technicians

 Service Personnel at customer sites who service their own equipment
(self-maintainers)

 Service Call Center technicians

 Customer help desk personnel

General areas of content include: systems technology fundamentals, knowledge of Compaq product lines, proficiency with Compaq diagnostic tools and resources, troubleshooting methodology, configuration, key hardware differentiators, system start-up and shut down.

Certification Requirements

This ProLiant Server Maintenance Exam is one of the core requirements to be certified as an Accredited Platform Specialist.

The Accredited Platform Specialist designation provides a certification of Remedial Maintenance and Warranty Level Support skills for warranty trained technicians.

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ProLiant Server Maintenance Exam Preparation Guide

Pre-Requisite: (for APS ProLiant Server Maintenance Exam)

 CompTIA Server+ Certification

Exam Details

At the beginning of the exam, you will be asked to answer several survey questions. The survey questions are designed to assist the exam development team in accurately profiling test results and to improve future exams.

The following are details about the exam:

 Number of items: 68

 Item types: Multiple Choice

 Time commitment: 75 minutes

 Passing Score: 63%

 Reference Material: No on-line or hard copy reference material will be allowed at the testing site.

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ProLiant Server Maintenance Exam Preparation Guide

Exam Registration

The Compaq tests are delivered at Prometric Centers.

To register for the ProLiant Server Maintenance (Exam #HP0-500):

 Call :

 NA – 800-366-EXAM (3926)

 APD – 61-2-9414-3663

 Latin America – 410-843-4300

 Japan – 81-3-3269-9620

 EMEA – 31-320-239-800 OR

 Register oonline rapidshare 4shared links at Prometric Web Registration

 Due to high call volume on Mondays, Prometric recommends scheduling test appointments on Tuesday through Friday.

Note
Oonline rapidshare 4shared links registration cannot calculate discounted tests and is not available in all regions. To register for beta tests or to take advantage of discounts, you must register over the phone.

Have the following information ready when you register:

 Name

 Social security number, SSI number, or your assigned Compaq testing identification number 1
 Compaq student or ASE ID number 2

 Company or organization

 Mailing address (street, city, state, country, and ZIP)

 Test Series ID number — ProLiant Server Maintenance (Exam #HP0-
500)

 Compaq Reseller ID number (if applicable)

1 If you cannot provide a social security number or SSI number, Prometric will assign a unique Compaq testing identification number to you. You are responsible for using this
number in all future Prometric testing transactions.
2 If the Student ID number is unknown or has never been assigned, please call Compaq
Registration. In the U.S. call 800-732-5741, in Canada call 800-392-7024, or in Australia -
1300 305 014 or mailto:AsiaPacificCAP@compaq.com.

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ProLiant Server Maintenance Exam Preparation Guide

Comments on the Exam and Survey

After the exam has been completed, there is additional 15 minutes allotted for the participant to make specific comments about the test or survey items (i.e., accuracy, appropriateness to audience, etc). Compaq welcomes these
comments as part of our continuous improvement process.

Exam Content

The following outline represents the specific areas of content covered in the exam. Use this outline to guide your study and to check your readiness for the exam. The exam measures your understanding of these areas. The
approximate percentage of exam questions dedicated to each major content
area is included in parenthesis. The higher the percentage, the more questions will be on the exam.

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ProLiant Server Maintenance Exam Preparation Guide

ProLiant Server Maintenance Exam Content (HP0-500)

1.0 General Concepts – Troubleshooting Methodology (15%)

1.1. Apply general troubleshooting procedures

1.1.1. Recommended methodology

Collect Data

Evaluate Data

Develop optimized action plan

Implement the plan

Evaluate if the problem has been solved

Implement preventive measures

1.1.2. MSG

1.1.3. Verify jumpers

Firmware revisions

1.1.1. Clear NVRAM

1.1.2. POST

1.1.3. Confirm correct configuration

SCU RBSC
Physical hardware configuration

1.1.4. Peripherals (mouse, keyboard, RIB, and monitors)

1.1.5. Reseating

1.1.6. Safety

1.1.7. Power

1.1.8. RILO/ILO

2.0 Service Considerations (10%)

2.1. Identify unique Compaq considerations for ProLiant Servers

2.1.1. Cabling guidelines

2.1.2. MSG

2.1.3. Tools

2.1.4. Diagnostic LEDs

2.2. Explain the need for parts verification

2.2.1. Types of part numbers (options, spares, assemblies)

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ProLiant Server Maintenance Exam Preparation Guide

2.2.2. Substitution/compatibility with system

3.0 CPU (5%)

3.1. Describe basic CPU technology

3.1.1. Multiple CPUs

3.1.2. Power modules

3.1.3. Power requirements related to safety

3.1.4. File Formatting

3.1.5. Packaging

3.1. Recognize or identify CPU problems, using the appropriate tools.

3.1.1. POST

3.1.2. Recognize CPU problems (cache, processor power module – PPM)

3.1.3. Insight Manager

3.1.4. LEDs/Mode of Failure (MOF) on power modules

3.3 Describe CPU removal/replace procedures.

3.1.5. Terminator – cards

3.1.6. Re-seat CPU (after shipment vibrations)

3.1.7. CPU consequences (if power is not removed)

3.1.8. System Configuration Utility (SCU)/ROM-based Setup Utility
(RBSU)

4.0 I/O (10%)

4.1 Describe I/O technology

4.1.1. Hot plug slots (HW/SW) Slot power down
4.1.2. I/O Ports (at BIOS level, whether enabled)

4.1.3. Slot types

4.2 Recognize I/O problems, using appropriate tools

4.2.1. POST

4.2.2. LED/Mode of Failure

4.2.3. Insight Manager (used if installed)

4.2.4. Health Log (Inspect or IML)

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ProLiant Server Maintenance Exam Preparation Guide

5.0 Memory (10%)

5.1 Describe basic memory technology.

5.1.1 Types of memory (EDO, SDRAM, Mirrored, Fastpage)

5.1.2 Memory configuration rules

5.1.3 Documentation reference: slot/bank information

5.1.4 Mirrored Memory

5.1.5 Configuration

5.2 Identify memory problems, using appropriate tools.

5.2.1 Compaq approved memory

5.2.2 Recommended diagnostic tools: diagnostics, critical error log, IML
(Integrated Management Log), Insight manager

5.2.3 POST errors

5.2.4 Mode of failure- pre-failure warranty

6.0 Storage (15%)

6.1 Describe basic storage technology

6.1.1 Fiber Channel

6.1.2 SCSI

6.1.3 ACU (Array Configuration Utility)

6.1.4 RAID levels – Advanced Data Guarding

6.1.5 IDE (all types)

6.1.6 Backup using secondary storage (DLT, DAT, hot plug tapes)

6.1.7 External vs. internal storage (controller specific)

6.2 Identify storage problems, using appropriate tools

6.2.1 Smart Array Controllers (ADU)

6.2.2 Fiber Channel diagnostic

6.2.3 Boot order

6.2.4 Diagnostics/MOF/Setup

6.2.5 LED/MOF

6.2.6 POST

6.2.7 CIM

6.2.8 Fiber Interconnect Utility (FFI)

6.2.9 Tape Storage Management console (TSMC)

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ProLiant Server Maintenance Exam Preparation Guide

6.2.10 Audible symptoms

6.3 Cleaning tapes, user responsibility

6.3.1 Verify and upgrade firmware

6.3.2 Array controller

6.3.3 Tape drives

6.3.4 Hard drives

6.3.5 Compaq certified tapes (Quick Find)

7.0 Connectivity (7%)

7.1 Identify problems relating to NICs, using appropriate tools.

7.1.1 LED/MOF

7.1.2 Insight Manger

7.1.3 Diagnostics

7.1.4 Running diagnostics including loop back tests

8.0 Power and Environmental Subsystems (5%)

8.1 Describe power supply technology

8.1.1 Hot Plug or not

8.1.2 Redundant or not

8.1.3 Color coded latch

8.1.4 Voltage requirements (auto sensing, etc.)

8.1.5 Storage subsystems

8.1.6 UPS

8.2 Identify problems related to power supplies, using appropriate tools.

8.2.1 Insight Manager

8.2.2 LED

8.2.3 MOF

8.2.4 No lights on keyboard

8.2.5 Fans/no fans

8.2.6 Power cord bad

8.2.7 Safety interlock/covers

8.2.8 IMD

8.2.9 Safety

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ProLiant Server Maintenance Exam Preparation Guide

9.0 Tools and Resources (20%)

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9.1 Describe the function, use, and output of various tools in troubleshooting, repair, and replacement.

9.1.1 Inspect/Health Log

9.1.2 Survey (only if installed)

9.1.3 Insight Manager (only if installed) Pre-failure warranty
Insight Manager interface Diagnostics (advanced) SSD/CSP
SCU (three ways to start floppy, hard drive, Smart Start) RBSU
ACU Rompaq
Smart Start (resource that contains SSD) Erase utility
IMD (Intelligent management display) IML (Intelligent management log) Diagnostics ADU
Help Log

9.2 Describe the use of Compaq resources

9.2.1 WWW (Compaq-supplied resources at compaq.com)

9.2.2 Quick Find

9.2.3 Service Advisory Bulletins

9.2.4 Maintenance and Service Guides (MSG)

9.2.5 Quick Reference Guide (QRG)

9.2.6 User guides/manuals

9.2.7 Quick Troubleshooting Guide (QTG)

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ProLiant Server Maintenance Exam Preparation Guide

10.0 Rack Options (5%)

10.1 Describe the assembly and disassembly of rack components.

10.1.1 Removal (e.g., TFT monitors)

10.1.2 Replacement

10.1.3 Opening

10.1.4 Safety

10.1.5 Basic operation and replacement of switch boxes

10.1.6 Cable management

10.1.7 Environmental considerations

10.1.8 Rack diagnostics

10.1.9 Blades

10.1.10 Cable management

10.1.11 Environmental considerations

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ProLiant Server Maintenance Exam Preparation Guide

Recommended Training and Study References

This section lists training courses and documents that can help you acquire a majority of the knowledge and skills needed to pass the exam. You must also gain the practical experience outlined in this guide

You are not required to take the courses listed in this section. However,
Compaq strongly recommends that you attend the classes, participate in class labs, and thoroughly review all course material and documents before taking
the exam, even if you believe you have sufficient on-the-job experience.

Instructor-Led Training

Use the information in this guide and the practical experience you have gained
to determine your need for the instructor-led training.

Title Course Number How to Enroll
Servicing Compaq
Intel Servers CS3200 https://vcmproapp04.compaq.com/training/st
udent/studentlogin.asp

Web-based Training

Self-paced training and technical documentation may provide appropriate learning alternatives to instructor-led training for more experienced candidates.

Title Course Number How to Order/Obtain
Compaq ProLiant Server Family Web- based Training CD ECG003/03200 http://compaq.com/training/proliantwbt.html

The following is additional training for other requirements to attain the APS
certification:

How to do Business with Compaq

(Partners)

WBT*

*Participant requires student Id for this course

http://vcmproapp04.compaq.com/colu/pathw

are/login.html

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ProLiant Server Maintenance Exam Preparation Guide

Documentation

Title Section Title Source/Order Number
Maintenance and
Service Guide
(MSG) http://www.compaq.com/support/techpubs/m
aintenance_guides/index.html
Quick Find (QRG) http://www.compaq.com/support/techpubs/qr
g/index.html

Other Reference Material

Title Order Number Source
Quick Troubleshooting Guide (QTG) 1200205-002 http://www.compaq.com/support/techpubs/qr
g/index.html

Select “Servers”
Installation Guide http://www.compaq.com/support/techpubs/in
stallation_guides/index.html
Technical Reference
Guides http://www.compaq.com/support/techpubs/te
chnical_reference_guides/index.html
ProLiant Storage http://www.compaq.com/support/storage/ind
ex.html

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ProLiant Server Maintenance Exam Preparation Guide

Sample Test Items

The sample test items give you a preview of what the actual test items will
look like. It is important to note that these items WILL NOT be on the exam itself. However, they are representative of the actual items, and they should help you become familiar with the format and complexity of the test items. These sample test items are not a check for readiness.

1. Where do you find the information to decode a POST error?

a. Operating System Manual

b. Installation and Setup Guide

c. Maintenance and Service Guide d. Quick Reference Guide.

2. What is the first troubleshooting step when the system displays, “Non- system disk” or “disk error”?

a. Upgrade system firmware b. Replace array controller
c. Check boot order in system configuration utility. d. Restore system from the most recent backup.

3. What key is pressed to enter the Rom Based Setup Utility (RBSU)?

a. F2 b. F9 c. F10 d. F12

4. What should be done after completing service on a Compaq server with external storage?

a. Power on the Compaq server first. b. Power on the storage cabinet first.
c. Run the ACU to reconfigure storage.

d. Let the customer boot the system later.

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ProLiant Server Maintenance Exam Preparation Guide

5. A replacement part has a different assembly number than the original.
The spare number on the replacement and original is the same. What action is required?

a. no action required

b. order by assembly number c. order by spare number
d. order by option number

6. What is the correct part number to order when replacing the system I/O
board?

a. assembly b. option
c. spare d. RMA

7. What will happen when using a terminated cable on a hot-pluggable
Compaq server backplane? a. degraded performance b. faster transfer mode
c. system will not boot

d. loss of hot-pluggable capability

8. Which main memory technology do the latest Compaq servers use?

a. ECC

b. Fast Page

c. Static RAM

d. EDO Unbuffered DRAM

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ProLiant Server Maintenance Exam Preparation Guide

9. What should be done after adding or removing memory on a server?

a. Clear NVRAM.

b. Autoconfigure NOS.

c. Run Inspect to verify memory configuration. d. Run System Configuration Utility.

10. What is the one advantage of having an oonline rapidshare 4shared links spare in a SMART array configuration?

a. more than one oonline rapidshare 4shared links spare for a volume b. an oonline rapidshare 4shared links spare assigned to a JBOD drive
c. one oonline rapidshare 4shared links spare assigned to more than one volume

d. oonline rapidshare 4shared links spare for data storage until another drive fails.

11. What does an amber light on a Compaq hot-pluggable hard drive indicate?

a. Do not remove the drive. b. Drive is being accessed.
c. Drive has failed.

d. Array is rebuilding.

12. What does yellow indicate in the version control feature of Compaq
Insight Manager (CIM)? a. Upgrade is required. b. Upgrade is available.
c. Upgrade is unavailable. d. Driver is unsupported.

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ProLiant Server Maintenance Exam Preparation Guide

13. How are hot-pluggable power supplies identified?

a. two power receptacles

b. specific LED indicating that the power supply can be removed

c. port wine-colored removal and insertion latch assembly d. hot-pluggable power supply button.

14. Which of the following tools display POST, system alerts, fan failures, and user information instantaneously without needing to access the operating system?

a. RIO (Remote Insight Option)

b. IMD (Integrated Management Display)

c. ADU (Advanced Diagnostic Utility)

d. CIM (Compaq Insight Manager)

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ProLiant Server Maintenance Exam Preparation Guide

Answer Key

Question # Answer
1. C
2. C
3. B
4. B
5. A
6. C
7. A
8. A
9. D
10. C
11. C
12. B
13. C
14. B

Conclusion

Compaq wishes you success in the Compaq Accredited Professional Program and in passing the exam for which you are preparing.

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