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HP0-513

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APS Program Requirements

HP Certified Professional AlphaServer Systems Maintenance exam #HP0-513
Exam Preparation Guide

Passing this exam meets one of the requirements for certification in the AlphaServer/Tru64 Unix
and AlphaServer/OpenVMS tracks. This exam is also one of the requirements for the planned
Alpha APS track.

Exam Details

• Number of test items: 60
• Time allotted to take test: 90 Minutes
• Passing score: 70%
• No on-line or hard copy sources may be referenced during the exam.

The AlphaServer Systems Maintenance exam is the first of two Alpha platform certification exams. This exam will cover the following service/support areas:

• Site Preparation
• Installation
• Hardware Upgrades
• Configuring Alpha Hardware
• Troubleshooting
• Repair

Audience

This test is targeted to service and support Engineers performing support in operating environments that include Alpha hardware platforms. The intent of this exam is to ensure an
effective understanding of Alpha architecture and the ability to successfully support Alpha system implementations.

Exam Registration

 .This exam is available at Prometric.

 This exam is available at Promissor.

Page 1 of 1

Scope of the Exam

Exam Objectives

Exam questions were written to evaluate your knowledge of each of the following core competencies and objectives. You will note that after each objective, there is a reference listing. These are courses and/or documentation that cover the information required to meet the
particular objective. When using reference documentation, you should look for topics in the document that address the stated objective and study that area of the document (i.e. the studying
of the entire document is not usually required for exam preparation). Where there are multiple sets of materials that address the objective, all are listed. You will also see some courses/documents repeated in more than one objective area.

1. Site Preparation (5%)

1.1 Identify site characteristics to consider in site preparation

• Safety
• Security

References:
- Quickspecs Compaq AlphaServer ES40: DA-10392-01-015 — 06.05.2000
- Quickspecs Compaq AlphaServer DS20: DA-10391-01-003 — 02.28.2000

1.2 Identify the appropriate environmental monitoring tools used during site preparation

• BMI
• Dranitz
• Identify video subsystem requirements relative to site preparation

References:
- Experience

1.3 Evaluate a system’s electrical, cooling, physical and cabling requirements

• Office environment vs. computer room

References:
- Quickspecs Compaq AlphaServer ES40: DA-10392-01-015 — 06.05.2000

2. Installation (17%)

Page 2 of 2

2.1 Describe the general system installation/verification process for Alpha systems

• Knowledge of unpacking process
• Knowledge of system preparation process
• Knowledge of system verification process

References:
- AlphaServer ES40, Owners Guide, EK-ES240-UG-B01
- AlphaServer DS20E, Reference Guide, ER-K8F6W-UA-D01, Chapter 6
- AlphaServer DS/ES System Maintenance Course guide, EY-Z417E-SG
- AlphaServer DS/ES Systems Maintenance Course Guide, appendix b

2.2 Describe the installation/verification process for CPU/system board

• Knowledge of CPU installation process
• Interpret CPU related console messages and take appropriate action

References:
- AlphaServer DS20, Reference Guide, Chapter 7, ER-K8F6W-UA-D01
- AlphaServer ESD40, Service Guide, EK-ES240-SV-B02, appendix A
- AlphaServer DS20E, Reference Guide, ER-K8F6W-UA, D01, Chapter 7.22

2.3 Describe the installation/verification process for I/O subsystem

• Revision Control
• Configuration Rules
• Check out the I/O devices to the system
• Connect I/O devices to the system

References:

- AlphaServer DS/ES Systems Maintenance Course Guide, page 7-42
- AlphaServer DS/ES Systems Maintenance Course Guide, EY-Z417E-SG,
0003 Appendix B

2.4 Not tested

2.5 Describe the procedure for invoking SDD tools

References:
- Installing and Using Compaq Analyze, EY-Z487E-L0
- AlphaServer DS/ES Systems Maintenance Course Guide, chapter 8, page 50

2.6 Not Tested

Page 3 of 3

2.7 Unix Operating System: Describe the procedures for invoking the base O/S on the
Alpha Platform

References:

- AlphaServer DS/ES Systems Maintenance Course Guide, appendix B

2.8 Unix operating system: Identify the steps for invoking and interpreting the output of the error log utilities

• Ability to examine console output as system is booting and determine operational state
• Ability to examine system error log and determine operational state

References:
- AlphaServer DS/ES Systems Maintenance Course Guide, Chapter 7 & 9

2.9 Open VMS operating system: Describe the procedures for invoking the base O/S on the Alpha platform

References:
- AlphaServer DS/ES Systems Maintenance Course Guide, appendix B

2.10 Open VMS operating system: Identify the steps for invoking and interpreting the output of the error log utilities

• Ability to examine console output as system is booting and determine operational state
• Ability to examine system error log and determine operation state

References:

- AlphaServer DS/ES Systems Maintenance Guide, Chapter 9

3. Hardware Upgrades (18%)

3.1 Identify factors that need to be considered when determining or evaluating a hardware upgrade

• Identify CPU characteristics that need to be considered to ensure upgrade compatibility
• Identify system hardware/firmware revision needs
• System limitations- both hardware, software, and firmware
• Ability to verify system can be upgraded with proposed upgrade kit
• Ability to verify system upgrade is compatible for hardware and sofware

Page 4 of 4

References:
- AlphaServer DS/ES Systems Maintenance Course Guide: EY-Z417E-SG-
0003

3.2 Describe the general procedures for performing subsystem upgrades

• Describe the general procedures for performing memory upgrades
o Identify current configuration
• CPU
o Identify current configuration
o Verify upgrade compatibility
• PCI options
o Identify current configuration
o Verify upgrade compatibility
• Internal storage
o Identify current configuration
o Verify upgrade compatibility
• Ability to interpret upgrade documents to determine compatibility and configuration needs

References:

- AlphaServer ES40, V5.8 Console Firmware Release Notes
- Alpha Firmware CD Rom, AG-RCFBH-BS

3.3 Describe procedures for performing a console firmware upgrade

• Ability to identify version of current console firmware
• Ability to perform console F/W upgrade

References:
- AlphaServer DS/ES Systems Maintenance Course Guide: EY-Z417E-SG-
0003

4. Configuring Alpha Hardware (10%)

4.1 Describe configuration rule differences between Alpha family models

• Ability to distinguish different Alpha product platform configurations (e.g. DS10, DS20, DS20e, ES40, ES45)

References:
- AlphaServer DS/ES Systems Maintenance Course Guide: EY-Z417E-SG-
0003, chapter 1
- DS10/DS10L Quickspeck on Compaq web site

Page 5 of 5

4.2 Not tested

4.3 Describe I/O subsystem configuration rules and procedures
• Understand I/O subsystem configuration rules
• Ability to configure I/O to customer’s configuration

References:

- QuickSpec
- AlphaServer DS/ES Systems Maintenance Course Guide, Chapter 2
- AlphaServer DS20/ES40 Maintenance Course Guide, Appendix B
- AlphaServer ES40 Owners Guide, Chapter 5: EK-ES240-UGB01

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4.4 Not tested

4.5 Identify resources and rules to configure memory

• Utilize console to verify memory configuration
• Ability to determine supported memory configuration
• Knowledge of memory compatibility rules
o SIMM
o DIMM
o Speed, size, type (parity/non-parity)
• Knowledge of size/order rules for memory

References:
- AlphaServer DS/ES Maintenance Course Guide, Chapter 2
- AlphaServer DS20E Reference Guide, ER-K8F6W-UA.D01

5. Troubleshooting (30%)

5.1 Describe generic system troubleshooting procedures

• Machine checks

References:
- AlphaServer DS/ES Maintenance :EY-Z417E-SG
- AlphaServer DS20/ES40 Maintenance Course Guide, Chapter 8

Page 6 of 6

5.2 Identify Alpha CPU compatibility issues that cause system failures (e.g. F/W
compatibility, SMP CPU speeds)

• Knowledge of using appropriate resources
• Steps to take to resolve the problem

References:
- AlphaServer DS/ES Maintenance: EY-Z417E-SG
- Compaq AlphaServer DS20 Supported Options List on www.compaq.com

5.3 Describe error-reporting vehicles

• Compaq Analyze
• Use of serial console
• Info commands
• Operating system

References:
- AlphaServer DS/ES Maintenance: EY-Z417E-SG

5.4 Identify appropriate console commands and procedures for testing system

• Describe how to invoke POST
• Interpret POST outputs

References:
- AlphaServer DS/ES Maintenance: EY-Z417E-SG

5.5 Understanding console error messages

• POST
• SMROM
• OCP

References:
- AlphaServer DS/ES Systems Maintenance Course Guide: EY-Z417E-SG-
0003

5.6 Not tested

5.7 For different operating systems, interpret console error messages

References:
- Experience

Page 7 of 7

5.8 For UNIX operating system: Describe how to use operating system tools to view
error messages

• Messages
• Compaq Analyze

References:
- AlphaServer DS/ES Maintenance: EY-Z417E-SG
- Alpha Systems Firmware, Update V5.8
- Release Notes Overview, part number AA-RGKNE-TS

5.9 For OVMS operating system: Describe how to use operating system tools to view error messages

• Show error
• Compaq Analyze

References:
- AlphaServer DS/ES Maintenance: EY-Z417E-SG
- Experience

5.10 identify the type of information needed to effectively troubleshoot remedial problems

References:
- Experience

6. Repair (20%)

6.1 Describe how to obtain and use spares lists

References:
- AlphaServer DS/ES Systems Maintenance Course Guide: EY-Z417E-SG-
0003
- Doing Business With Compaq Course Guide: EY-Z417E-SG-0003

6.2 Identify correct procedures to obtain and return spare parts

Page 8 of 8

References:
- Doing Business With Compaq Course Guide: EY-BB10E- WB

6.3 Identify product information sources

References:
- Doing Business With Compaq Course Guide: EY- BB10E- WB
- AlphaServer DS/ES Systems Maintenance Course Guide: EY-Z417E-SG-
0003

6.4 Describe the use of ESD procedures when making repairs

References:
- AlphaServer DS/ES Systems Maintenance Course Guide: EY-Z417E-SG-
0003

6.5 Describe procedures for servicing system enclosures

• Describe the characteristics of enclosures and what they are used for
• Knowledge of system cabinet enclosures

References:
- AlphaServer DS/ES Systems Maintenance Course Guide: EY-Z417E-SG-
0003

6.6 Describe basic procedures for swapping and configuring replacement FRU’s

References:
- AlphaServer DS20/ES40 Maintenance Course Guide, Chapter 6

- AlphaServer DS20 Service Guide EK-AS140-SV-A01
- AlphaServer DS20E Service Guide, EK-K8F6W-SV-A01, Chapter 9
- AlphaServer DS/ES Systems Maintenance Course Guide: EY-Z417E-SG-
0003

6.7 Describe how to use POST to verify FRU replacement

References:

Page 9 of 9

Related Training and Study References

The following tables are a compilation of the training and study references that were previously indicated by test objective. Review of reference materials in areas addressing the applicable test objective are recommended, but not required, for success on the test.

Training:

Course Title Part Number
Fundamentals of Alpha Systems Maintenance EY-X775E-IY
AlphaServer DS/ES Systems Maintenance EY-Z417E-L0
Installing and Using Compaq Analyze EY-Z487E-L0
Doing Business with Compaq EY-BB10E-WB

Alpha Firmware CDROM AG-RCFBH-BS

Documentation:

Document Title Part Number
Quickspecs Compaq AlphaServer DS10/DS10L http://www.compaq.com/produ
cts/quickspecs/10398_na/1039
8_na.html
Quickspecs Compaq AlphaServer DS20 DA-10391-01-003 – 02.28.2000
Quickspecs Compaq AlphaServer ES40 DA-10392-01-015 – 06.05.2000
AlphaServer DS20 Service Guide EK-AS140-SV
AlphaServer DS20 Reference Guide ER-K8F6W-UA
AlphaServer ES40 Owner’s Guide EK-ES240-UG
AlphaServer ES40 Service Guide EK-ES240-SV
AlphaServer ES40 V5.8 Console Firmware Release
Notes
Release Notes Overview AA-RGKNE-TS

Database/Web References:

Compaq AlphaServer DS20 Supported Options List: http://www.hp.com

Page 10 of 10

Sample Questions

1. The CRT shows distorted images. Which instrument can be used to analyze EMI
(electro magnetic interference) CRT distortion? A. sling psycrometer
B. volt meter C. RF meter D. Dranetz

2. A customer has just ordered a new AlphaServer ES40. He plans to install the system into an office. Which major concerns should you raise with this plan? Select TWO.

A. AC power requirements B. DC power requirements C. lighting in the room
D. service accessibility

E. console location

3. What are the analysis modes provided by Compaq Analyze? Select TWO. A. automatic
B. manual

C. graphical

D. incremental

E. background

4. What is the Tru64 UNIX system error log file name? A. syserr.sys
B. binary.errlog

Page 11 of 11

C. eventlog.evt

D. errlog.sys

Page 12 of 12

Answer Key

1. C
2. A and D
3. A and B
4. B

Page 13 of 13

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