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HP0-762

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HP Certified Professional
NonStop Kernel Platform Support– Level 2
Exam # HP0-762
Exam Preparation Guide

Check the web site for course descriptions and prerequisites at:
http://education.hp.com/curr-nonstop.htm (Instructor-Led Training)
http://education.nonstop.compaq.com/us/cat/httoc.htm (Self-Study Training)
You can also call (800) 621-9198 in North America, to speak with one of our education consultants or register for courses.
Or, you can email us at: nonstop.training@hp.com

Exam Status

The NonStop Kernel Platform Support – Level 2 exam has been completed beta testing
and is now live. This exam is administered by Prometric Regional Service Centers in North America (other locations may have different delivery methods). Refer to the Prometric website: http://www.2test.com

Exam Details

Number of test items: 62

Time allotted to take test: 75 minutes

Passing Score: 63% – 39 items correct

You are not allowed to refer to any books or reference material during the NonStop Kernel
Platform Support – Level 2 exam.

Exam Preparation Guide: Exam HP0-762
NonStop Kernel Platform Support – Level 2 1

Audience

This exam is targeted for the following personnel, with a minimum of one-year
experience on the HP NonStop S-Series platforms running the G-Series NonStop Kernel
Operating System:

• Authorized Service and Support personnel (field support technicians), who perform installations, upgrades, troubleshooting and maintenance tasks.

• Global Customer Support Center (GCSC) personnel, who may have specialized technical expertise in the operating system (e.g., security features, hardware, subsystems) and serve as support for both field support technicians and customers.

• Analyst SEs or Pre-SalesTechnical Support (PSTS) personnel, who perform pre-
sales consulting and technical account support, including tasks such as assessment
of customer needs, system sizing and configuration, installation consulting, and so forth.

• NSK Software Developers, System Integrators and Consultant Partners, Application Designers, Authorized Service Channel Partners and Distributors, Customers authorized to service their own equipment.

Exam Preparation Guide: Exam HP0-762
NonStop Kernel Platform Support – Level 2 2

What You’ll Be Tested On

Exam questions were written to evaluate your knowledge of the following objectives.
The percentage of items dedicated to each major category is included in parenthesis.

1) Gathering Information (21%)

1.1 Determine system information
• Demonstrate how to find OS level and SYSnn
• Determine the time a Sysgen/cold-load was last performed on the system
• Identify possible environmental problems

1.2 Determine relative subsystem status
• Identify symptoms of the problem
• Discover any previous alarms
• Identify subsystem affected through EMS log messages
• Find the subsystem release level
• Describe onsite actions and tools to perform these operations
• Explain methods to link a remote system

1.3 Determine recent system changes
• Find latest additions (prior to the problem)
• Find latest deletions
• Find latest modifications

1.4 Verify problem being reported
• Determine if this is a correctable problem
• Verify if the problem reported matches findings
• Determine if the product associated with the problem is behaving as designed

1.5 Identify corrective actions taken after problem occurred
• Identify related product modifications since problem occurred
• Identify other product modifications since problem occurred
• Identify environmental changes that may have occurred

1.6 Gather information for affected subsystem
• Gather application and subsystem logs
• Gather processor and/or subsystem dumps
• Gather communication traces (if any)

1.7 Identify if a professional service is needed
• Identify if a system audit is needed
• Identify if an application audit is needed (design review)
• Identify if an operational procedure audit is needed

Exam Preparation Guide: Exam HP0-762
NonStop Kernel Platform Support – Level 2 3

2) Analyzing Information (8%)

2.1 Describe ways to isolate problem down to product or module
• Demonstrate how to follow events backwards to the root cause
• Demonstrate how to identify when the problem occurred
• Explain how to distinguish between symptom reporting and failing subsystem
• Describe ways to interpret error messages
• Describe how to group relevant symptoms

2.2 Describe steps to reproduce the problem
• Describe characteristics of a good test case
• Explain minimum steps to reproduce problem
• Describe system configuration requirements to reproduce problem
• Determine whether there are hardware dependencies to the problem

2.3 Demonstrate how to rediscover known problem
• Identify relevant search criteria for rediscovery
• Describes sources of available information
• Describe ways to identify and evaluate the best possible match to known problems
• Eliminate possible matches that do not relate to the problem

3) Risk Analysis (7%)

3.1 Describe oonline rapidshare 4shared links considerations
• Explain possible implications of halting a CPU
• Explain possible implications of downing a disk
• Explain the effect of a backup process takeover
• Explain how to make a backup process become primary
• Describe the possible effects of changes in the communication environment
• Describe the implications of performing oonline rapidshare 4shared links system resizing

3.2 Determine availability of TMF, RDF or BACKUP data
• Explain how to verify usage of TMF to protect a database
• Explain how to use RDF to protect a database
• Explain considerations on the open option of BACKUP
• Explain how to use pax to protect an OSS database

4) Resolution Implementation (9%)

4.1 Describe the levels of problem resolution
• Describe the primary differences between providing workaround and resolution for a platform support issue

Exam Preparation Guide: Exam HP0-762
NonStop Kernel Platform Support – Level 2 4

4.2 Determine workaround methods
• Identify if a workaround is software
• Identify if a workaround is hardware change (or replacement)
• Identify if a workaround is performing an operational procedure
• Determine alternative workaround methods and risk(s)

4.3 Perform and verify resolution actions
• Describe how to install files or implementing workarounds
• Discuss how to perform cold-load
• Discuss how to stop/start subsystems
• Describe how to verify the problem has been corrected

5) Product Interdependencies (7%)

5.1 Determine interdependent product(s) for use of a product
• Determine where to find pre-requisite product information
• Identify required products for SQL/MP
• Identify required products for OSS
• Identify required products and considerations for security programs
• Identify required products for DSM/SCM
• Describe issues surrounding SRLs supporting NonStop Kernel products
(public/private)
• Discuss how to resolve issues with EMS template files

5.2 Explain sizing and impact to other subsystems
• Define the impact of changing the QIO segment size on system resources
• Define the impact increasing disk cache has on system performance
• Describe TM/MP behavior on an undersized configuration
• Describe the system behavior with an undersized KMSF subsystem

6) Change Management (11%)

6.1 Describe change management
• Identify changes that can be done oonline rapidshare 4shared links
• Identify ways to reduce time required for planned outages
• Identify ways to minimize the frequency of planned outages

6.2 Recognize steps of OS upgrades
• Recognize where changes/highlights are documented
• Define the sequence of DSM/SCM steps in an OS upgrade
• Describe system modification prior to activating new SYSnn
• Describe the NonStop Kernel Operating System Release Model

6.3 Differentiate non-intrusive oonline rapidshare 4shared links changes/upgrade vs. offline changes/upgrade
• Describe how to perform oonline rapidshare 4shared links file reorganization
• Differentiate repartitioning, Enscribe vs. SQL

Exam Preparation Guide: Exam HP0-762
NonStop Kernel Platform Support – Level 2 5

• Define the steps in completing an oonline rapidshare 4shared links disk upgrade
• Define TM/MP process parameter changes requiring restart
• Define TM/MP process parameter changes not requiring restart
• Differentiate steps between SYSGENable vs. non-SYSGENable upgrade
• Identify steps required to change the system name or number

7) Tools and Utilities (18%)

7.1 Demonstrate use of debugging tools
• Identify relevant information from Garth
• Identify relevant information from Inspect

7.2 Demonstrate use of low level tools
• Identify relevant information from
• TANDUMP
• DIRCHECK
• SNOOP
• DIVER

7.3 Demonstrate use of display tools
• Identify relevant information from
• Vproc
• Noft
• tools utilized for EMS
• FILCHECK / FCHECK
• FSCK (OSS)
• PEEK
• LTILT
• Explain the use of LISPPROC
• Identify relevant information from PTRACE

7.4 Demonstrate use of Dump collection tools
• Demonstrate how to use TSM to halt/dump a processor (disk/tape)
• Demonstrate how to use TSM to force a system freeze
• Explain the use of RCVDUMP (oonline rapidshare 4shared links vs. halted CPUs)
• Demonstrate how to use TFDSCOM to capture CPU dumps/saveabends
• Demonstrate how to use TFDSCOM to automatically reload failed CPUs

7.5 Demonstrate use of Information sources
• Demonstrate how to search previous problems from TIM
• Demonstrate the use of IPMSCOUT
• Identify procedures for identifying Hotstuffs, Support Notes, and OPNs
• Demonstrate the use of TWS
• Explain use of ExpressNotice

Exam Preparation Guide: Exam HP0-762
NonStop Kernel Platform Support – Level 2 6

Best Operational Practices (19%)

8.1 Identify system startup/shutdown order
• Differentiate between the kernel subsystem startup modes
• Define the sequence order for the startup modes
• Describe the recommended order of system shutdown
• Describe the recommended order of system startup

8.2 Identify ways of monitoring subsystem/system health
• Define periodic system checklist
• Identify and differentiate system monitoring tools

8.3 Identify weaknesses in a non-fault tolerant configuration
• Identify when a disk is in an inconsistent state
• Identify tools that minimize non-fault tolerant scenarios
• Identify optimum placement of system processes

8.4 Describe data archival best practices
• Describe best practices in
• BACKUP of SQL/MP objects
• archival of TM/MP objects
• BACKUP of non-audited and non-SQL files
• archival of OSS file sets

8.5 Differentiate levels of data and disaster recovery
• Describe SYSTEM configuration documentation, SIT, and offsite archival procedures
• Identify the levels of TM/MP protection
• Describe the benefits and drawbacks of using RDF for disaster recovery

8.6 Identify subsystem startup/shutdown order
• Describe the sequence of startup/shutdown for
• communication subsystems (LAN, WAN)
• DSM/SCM
• SMF
• OSS

Exam Preparation Guide: Exam HP0-762
NonStop Kernel Platform Support – Level 2 7

Related Training and Study References

The Compaq Accredited Professional Program (Level 2) includes references to a variety
of materials that provide information included on this certification exam. Completion of courses and review of materials is recommended, but not required, for success on this exam.

Recommended Minimum Courses

Course Title Part Number Type Length

DSM/SCM Operations and Management U4150S ILT 4 days

NonStop SQL/MP Database Management U4180S ILT 3 days

NonStop Transaction Management Facility (TMF) Operations and
Management

U4186S ILT 4 days

Open Systems Services (OSS) Operations and Management U4188S ILT 5 days

Pathway Performance Workshop U4193S ILT 3 days

Pathway System Management U4194S ILT 5 days

Securing Guardian Systems U4196S ILT 4 days

Additional Highly Recommended Courses
Check web site course descriptions for prerequisites

Course Title Part Number Type Length
ASAP/ASAPX 424373-001 SSP 7 hours
NonStop S-Series Field Support Training U4170S ILT 10 days
Pathway Configuration and Operations 81781 SSP 6 hours
ViewPoint Basic Operations 117310 SSP 6 hours

CBT = Computer-Based Training
ILT = Instructor-Led Training
SSP = Self Study Program

Check web site course descriptions for prerequisites at: http://education.hp.com/curr-nonstop.htm (Instructor-Led Training) http://education.nonstop.compaq.com/us/cat/httoc.htm (Self-Study Training)

Additional Recommended Reference Materials for This Exam

References to the majority of questions found in this exam can be found in manuals contained in the Oonline rapidshare 4shared links TIM collections (This guide typically references the latest release available in the TIM Document Collection). TIM (Total Information Manager) is a single interface to all NonStop Systems documentation and support information.

External users must subscribe to the TIM CD collection. See your HP Representative for more information.

NOTE: TIM must be installed on your system before using the following default access settings.

Internal: http://techlibrary.cac.cpqcorp.net/ntl/.

Exam Preparation Guide: Exam HP0-762
NonStop Kernel Platform Support – Level 2 8

External: www.hp.com/go/ntl

Documentation

• ASAP Client Manual (424820-001)
• Availability Guide for Application Design (124511)
• Availability Guide for Change Management (125506)
• Availability Guide for Problem Management (125509)
• AWAN ACCESS Server Configuration and Management Manual (424242-001)
• CA-Unicenter for Tandem, Model 125, Administrators Guide (137080)
• DSM/SCM Users Guide (422736-001)
• EMS Manual (425037-001)
• EMS Reference Summary (124742)
• File Utility Program (FUP) Reference Manual (425742-001)
• G06.08 Software Installation and Upgrade Guide (427100-001)
• G06.09 Software Installation and Upgrade Guide (426064-001)
• Guardian Disk and Tape Utilities Reference Manual (426910-001)
• Guardian Operations Reference Summary (425267-001)
• Guardian Procedures Errors and Messages Manual (420035-001)
• Inspect Reference Manual (118810-001)
• IPM Scout User’s Guide (426724-001)
• Introduction to NonStop Operations Management (125507)
• Introduction to NonStop SQL/MP (113425)
• Introduction to NonStop Transaction Processing (125335)
• Introduction to Tandem Himalaya S-Series Servers Manual (130961)
• Kernel-Managed Swap Facility (425824-001)
• Managing Software Releases and IPMs (426723-001)
• Measure User’s Guide (425663-001)
• nld and noft Manual (136744)
• NonStop RDF System Management Manual (133547)
• NonStop SQL/MP Installation and Management Guide (424912-001)
• NonStop SQL/MP Reference Manual (425858-001)
• NonStop S-Series Hardware Support Guide (427142-001)
• NonStop S-Series Operations Guide (426837-001)
• NonStop S-Series Server Description Manual (425160-001)
• NonStop S-Series System Expansion and Reduction Guide (426721-001)
• NonStop Storage Management Foundation User’s Guide (424399-001)
• NonStop TM/MP Application Programming Guide (136586)
• NonStop TM/MP Configuration and Planning Guide (136588)
• NonStop TM/MP Operations and Recovery Guide (136589)
• NonStop TM/MP Reference Manual (137445)
• NonStop TS/MP System Management Manual (135027)
• Open System Services Installation Guide (420114-001)
• Open System Services Management and Operations Guide (425683-001)
• Open System Services Shell and Utilities Reference Manual (424388-001)
• Open System Services User’s Guide (420292-001)
• Operator Messages Manual (426800-001)

Exam Preparation Guide: Exam HP0-762
NonStop Kernel Platform Support – Level 2 9

• Processor Halt Codes Manual (426917-001)
• PTrace Reference Manual (139164)
• QIO Configuration and Management Manual (424717-001)
• Safeguard Administrator’s Manual (422084-001)
• Safeguard Audit Services Manual (127296)
• SCF Reference Manual for G-Series Releases (135084)
• SCF Reference Manual for the Kernel Subsystem (425664-001)
• SCF Reference Manual for Storage Subsystem (424878-001)
• System Generation Manual for G-Series Releases (422998-001)
• TACL Reference Manual (109642)
• Tandem Failure Data System (TFDS) Manual (424045-001)
• Tandem Reload Analyzer Manual (129830)
• TCP/IP (Parallel Library) Configuration and Management (425665-001)
• TNS/R Native Application Migration Guide (136525)
• Tools for Oonline rapidshare 4shared links Change – Availability Guide for Change Management (125506)
• TSM Configuration Guide (425150-001)
• TSM Oonline rapidshare 4shared links User Guide (424778-001)
• ViewPoint Manual (424874-001)
• Viewsys User’s Guide (103491)
• WAN Subsystem Configuration and Management Manual (425644-001)

Other References

• CSSI Website Procedures – (TSM Program Menu – Support – CSSI Website – Customer Procedures)
• Customer Services Guide for Tandem Systems – (see TIM Support NSK Collection)
• Oonline rapidshare 4shared links Help for Garth, SNOOP, TANDUMP, TSM Application (see oonline rapidshare 4shared links help facilities for the specific product or tool)
• SUPNOTE S00046 (see Support Notes under the TIM Support NSK Collection)

Exam Preparation Guide: Exam HP0-762
NonStop Kernel Platform Support – Level 2 10
HP Certified Professional Program—Practice Exam
NonStop™ Kernel Platform Support (Exam 010-762)

34 questions

1. Which TACL built-in identifies the current Operating System release? A. #TOSVERSION
B. #PROCESSORSTATUS C. #GETCONFIGURATION D. #OSLEVEL

2. Which command can identify the current SYSnn subvolume? A. STATUS 0
B. PPD
C. SCF LISTDEV D. PEEK

3. A problem occurs. What do you use to create a copy of the current configuration before making any changes?
A. DSM/SCM BACKOUT B. SCF SAVE CONFIG
C. FUP DUP confsave file
D. Backup ZSYSCONF subvol

4. Which SCF command provides information about SCF components and subsystem interfaces and versions?
A. VERSIONS B. LISTPM
C. INFO SUBSYS D. RELEASE

5. Which tools use filters to select specific subsystem events from EMS logs? Select TWO.
A. TSM/OSM Event Viewer
B. EMSCTRL
C. Notification Director
D. ViewSys
E. ViewPoint

6. In addition to updating the CONFIG database, SCF configuration changes are recorded in
A. EMS logs
B. TSM NT system log C. Notification Director D. DSM/SCM INITLOG

NonStop Kernel Platform Support (Exam 010-762)

7. Which tool can be used to check if a later release of the product will solve the problem?
A. SPRQ B. TWS
C. TandemWEB D. IPMScout

8. Which SCF TRACE parameter is protocol-specific? A. bulkio
B. wrap
C. locksize
D. select

9. A disk process maintains its backup process by
A. mirrored images
B. “I’m alive” messages
C. process identification blocks
D. synchronization blocks

10. What is a function of RDF?
A. to update the master audit trail file with TMP records from the backup system
B. to apply only aborted transactions from the primary system to the backup system
C. to monitor changes made to a database on primary system and maintains a copy of that database on a remote backup system
D. to provide a log maintained by the TMF subsystem

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11. Which product is essential for RDF to function? A. Pathway/TS
B. NonStop Transaction Management Facility (TMF) C. NonStop ODBC
D. Pathway Open Environment Toolkit

12. According to the support model, the term “workaround” is
A. a permanent solution that repairs a problem
B. the point in time which the support center dials into the target system
C. information on how to avoid or eliminate the impact of a problem
D. an electronic file that announces urgent system information

NonStop Kernel Platform Support (Exam 010-762)

13. According to the support model, the term “recovery” is defined as
A. the period of time from system power-up to application start-up
B. remedial assistance to achieve system stability necessary to resume normal business
C. the steps performed to return failed parts to Compaq
D. the process of using TMF dump files to restore an audited file

14. An IPM is installed to correct a problem. This is an example of
A. a hardware change
B. an environmental change
C. a processor restart
D. a software solution

15. A system cold load can be performed
A. from a TSM/OSM Low Level Link Connection
B. by using the SPTool application
C. from a TSM/OSM Service Connection
D. by using a CPU Reload command

16. The Install^Templates macro is used to install EMS template files. In which TSV is it found?
A. ztempl
B. zdsmscm C. zinsaids D. zems

17. What is the result of adding “SUPER_SUPER_IS_UNDENIABLE” to the
ALLPROCESSORS paragraph in the context file?
A. Safeguard denies all requests to change the super ID password
B. The super ID user cannot start programs under its own ID
C. Safeguard ignores explicit denials of access authority for the super ID D. All programs started by the super ID become unstoppable

18. Which command determines the current TMF configuration volume? A. SCF INFO TMF CATALOG
B. TMFCOM INFO TMF
C. FUP COPY ZTMF.TMFCONF D. TMFCOM INFO TMP

19. Which actions reduce planned outages? Select TWO.
A. Put delays in the shutdown scripts to ensure subsystems stop properly
B. Distribute startup and shutdown processes across all processors
C. Always cold start the TS/MP and SPOOLER subsystems
D. Make use of TACL defineprocess during system startup
E. Always Dcom your disk volumes prior to shutting down the system

NonStop Kernel Platform Support (Exam 010-762)

20. When is the recommended time to update the service processor firmware during an OS
upgrade?
A. while updating the SWAN firmware
B. just prior to saving the configuration via SCF C. prior to loading the new OS release
D. after DCOMs have finished on all the data volumes

21. What is the disadvantage of IPMs requiring a SYSGEN?
A. A new release is required to complete the apply phase
B. IPMs can only be obtained on tape
C. A cold load is required to activate the new code
D. The bootstrap must be replaced on $SYSTEM

22. GARTH is used to
A. process disk crashes
B. repair checksum errors
C. view event logs
D. examine processor dumps

23. INSPECT is used as
A. an interactive symbolic debugger to isolate program bugs
B. a reference utility
C. a program compiler
D. an interactive tool to examine communication traffic

24. The program DIVER
A. interprets EMS Event messages
B. reads the SYSLOG file
C. causes a specified processor to stop executing and then prepares the processor for reload
D. prepares a hard disk to be formatted or renamed

25. The PEEK utility
A. reports statistical information maintained by the operating system
B. determines line throughput in the WAN subsystem
C. identifies unused disk files for removal
D. monitors power usage

26. To start the PTRACE utility use
A. UDP B. SCF C. TSM D. PDQ

27. If TSM software does not allow you to perform a tape dump, use the TACL A. RECEIVEDUMP utility to dump to disk
B. DUMPTAPE utility to dump to tape
C. command DUMP^PROCESSOR D. DUMPALL utility

NonStop Kernel Platform Support (Exam 010-762)

28. Which startup mode is default for process $zzkrn.#clci-tacl? A. kernel
B. system
C. application
D. manual

29. Measure collects data for which of the following entity types? Select TWO. A. TSM
B. SERVERNET C. ADAPTER
D. OSS
E. USERDEF

30. Which condition will NOT cause a disk to be in an inconsistent state? A. inaccesible remote node on a distributed database
B. physical media problems on the disk volume
C. replacement of a mirrored drive
D. audited files restored that were open during backup

31. Which OSS command or utility is NOT used for archiving? A. cpio
B. pax
C. pname
D. pinstall

32. What is the first process required to bring up or add a SWAN device after the $ZZWAN
manager process is started? A. WANBoot
B. Trivial File Transfer Protocol
C. Concentrator Manager
D. SNMP Trap multiplexer

33. Which process must be up before adding a virtual disk? A. $zpmon
B. $zsms C. $zoss D. $zsrl

34. Which program file is associated with the process $zpmon? A. ossmon
B. copyoss C. pathmon D. osmon

NonStop Kernel Platform Support (Exam 010-762)

HP Certified Professional Program
Feedback for Practice Exam
NonStop™ Kernel Platform Support (Exam 010-762)

34 Questions—Correct answers in Bold

Objective: (762.1.1) Determine system Information
Item: 762.1.1.b.1

1. Which TACL built-in identifies the current Operating System release?
A. #TOSVERSION
B. #PROCESSORSTATUS C. #GETCONFIGURATION D. #OSLEVEL

References: TACL Reference Manual 109642, Built-In Functions and Variables, TOS Version

Objective: (762.1.1) Determine system Information
Item: 762.1.1.c.1

2. Which command can identify the current SYSnn subvolume?
A. STATUS 0
B. PPD
C. SCF LISTDEV D. PEEK

References: TACL Reference Manual 109642, UTILS: TACL Commands and Functions, PAUSE Command

Objective: (762.1.2) Determine relative subsystem status
Item: 762.1.2.g.1

3. A problem occurs. What do you use to create a copy of the current configuration before making any changes?
A. DSM/SCM BACKOUT
B. SCF SAVE CONFIG
C. FUP DUP confsave file
D. Backup ZSYSCONF subvol

References: SCF Reference Manual for G-Series Releases 135084

NonStop Kernel Platform Support (Exam 010-762)

Objective: (762.1.2) Determine relative subsystem status
Item: 762.1.2.h.1

4. Which SCF command provides information about SCF components and subsystem interfaces and versions?
A. VERSIONS
B. LISTPM
C. INFO SUBSYS
D. RELEASE
References: SCF Reference Manual for G-Series Release 135084, SCF Commands, Command Overview

Objective: (762.1.2) Determine relative subsystem status
Item: 762.1.2.i.1

5. Which tools use filters to select specific subsystem events from EMS logs? Select TWO.
A. TSM/OSM Event Viewer
B. EMSCTRL
C. Notification Director
D. ViewSys
E. ViewPoint

References: EMS Manual 425037-001, Compiled Filters

Objective: (762.1.3) Determine recent system changes
Item: 762.1.3.c.1

6. In addition to updating the CONFIG database, SCF configuration changes are recorded in
A. EMS logs
B. TSM NT system log
C. Notification Director
D. DSM/SCM INITLOG

References: EMS Manual 425037-001, Configuring EMS

Objective: (762.1.5) Identify corrective actions taken after problem occurred
Item: 762.1.5.b.1

7. Which tool can be used to check if a later release of the product will solve the problem?
A. SPRQ B. TWS
C. TandemWEB
D. IPMScout

References: Customer Services Guide, In every support plan

NonStop Kernel Platform Support (Exam 010-762)

Objective: (762.1.6) Gather information for affected subsystem
Item: 762.1.6.c.1

8. Which SCF TRACE parameter is protocol-specific? A. bulkio
B. wrap
C. locksize
D. select

References: SCF Reference Manual for G-Series Software 135084, SCF Commands, TRACE Command

Objective: (762.3.1) Describe oonline rapidshare 4shared links considerations
Item: 762.3.1.d.1

9. A disk process maintains its backup process by
A. mirrored images
B. “I’m alive” messages
C. process identification blocks
D. synchronization blocks

References: Availability Guide for Application Design 124511, Overview of Server and
Network Fault Tolerance, Functions of an I/O Process Pair

Objective: (762.3.2) Determine availability of TMF, RDF or BACKUP data
Item: 762.3.2.c.1

10. What is a function of RDF?
A. to update the master audit trail file with TMP records from the backup system
B. to apply only aborted transactions from the primary system to the backup system
C. to monitor changes made to a database on primary system and maintains a copy of that database on a remote backup system
E. to provide a log maintained by the TMF subsystem

References: NonStop RDF System Management Manual 133547, Introduction to the RDF Subsystem

Objective: (762.3.2) Determine availability of TMF, RDF or BACKUP data
Item: 762.3.2.e.1

11. Which product is essential for RDF to function? A. Pathway/TS
B. NonStop Transaction Management Facility (TMF)
C. NonStop ODBC
D. Pathway Open Environment Toolkit

References: NonStop RDF System Management Manual 133547, Introduction to the RDF Subsystem

NonStop Kernel Platform Support (Exam 010-762)

Objective: (762.4.1) Describe the levels of problem resolution
Item: 762.4.1.a.1

References: NTL Oonline rapidshare 4shared links Collection. Customer Services Guide,

Objective: (762.4.1) Describe the levels of problem resolution
Item: 762.4.1.d.1

13. According to the support model, the term “recovery” is defined as
A. the period of time from system power-up to application start-up
B. remedial assistance to achieve system stability necessary to resume normal business
C. the steps performed to return failed parts to HP
D. the process of using TMF dump files to restore an audited file

References: NTL Oonline rapidshare 4shared links Collection. Customer Services Guide, Relief (Software)

Objective: (762.4.2) Determine workaround methods (short scenarios/give customer state of
mind)
Item: 762.4.2.a.1

14. An IPM is installed to correct a problem. This is an example of
A. a hardware change
B. an environmental change
C. a processor restart
D. a software solution

References: TIM Oonline rapidshare 4shared links Collection. Customer Services Guide, Hardware Maintenance

Objective: (762.4.3) Perform and verify resolution actions
Item: 762.4.3.b.1

15. A system cold load can be performed
A. from a TSM/OSM Low Level Link Connection
B. by using the SPTool application
C. from a TSM/OSM Service Connection
D. by using a CPU Reload command

References: TSM Configuration Guide, Glossary, cold load

NonStop Kernel Platform Support (Exam 010-762)

Objective: (762.5.1) Determine interdependent product(s) for use of a product
Item: 762.5.1.a.1

16. The Install^Templates macro is used to install EMS template files. In which TSV is it found?
A. ztempl
B. zdsmscm C. zinsaids D. zems

References: G06.09 Software installation and Upgrade Guide 426064, Run the
INSTALL^TEMPLATES Macro

Objective: (762.5.1) Determine interdependent product(s) for use of a product
Item: 762.5.1.e.1

17. What is the result of adding “SUPER_SUPER_IS_UNDENIABLE” to the
ALLPROCESSORS paragraph in the context file?
A. Safeguard denies all requests to change the super ID password
B. The super ID user cannot start programs under its own ID
C. Safeguard ignores explicit denials of access authority for the super ID
D. All programs started by the super ID become unstoppable

References: Safeguard Administrators Manual 422084-001, Installation and Management, Installing the Safeguard Software

Objective: (762.5.2) Explain sizing and impact to other subsystems
Item: 762.5.2.g.1

18. Which command determines the current TMF configuration volume? A. SCF INFO TMF CATALOG
B. TMFCOM INFO TMF
C. FUP COPY ZTMF.TMFCONF D. TMFCOM INFO TMP

References: NonStop TMF Configuration and Planning Guide 136588, Standard
Configuration and Planning, Choosing the Configuration Volume

Objective: (762.6.1) Describe change management
Item: 762.6.1.a.1

19. Which actions reduce planned outages? Select TWO.
A. Put delays in the shutdown scripts to ensure subsystems stop properly B. Distribute startup and shutdown processes across all processors C. Always cold start the TS/MP and SPOOLER subsystems
D. Make use of TACL defineprocess during system startup
E. Always Dcom your disk volumes prior to shutting down the system

References: Availability Guide for Change Management 125506, Reducing the Time
Required for Planned Outages, Minimizing the Frequency of Planned Outages

NonStop Kernel Platform Support (Exam 010-762)

Objective: (762.6.2) Recognize steps of OS upgrades
Item: 762.6.2.e.1

20. When is the recommended time to update the service processor firmware during an OS
upgrade?
A. while updating the SWAN firmware
B. just prior to saving the configuration via SCF
C. prior to loading the new OS release
D. after DCOMs have finished on all the data volumes

References: G06.08 Software Installation and Upgrade Guide

Objective: (762.6.3) Differentiate non-intrusive oonline rapidshare 4shared links changes/upgrade vs. offline
changes/upgrade
Item: 762.6.3.h.1

References: DSM/SCM User’s Guide 425215, Building and Applying a New Configuration

Objective: (762.7.1) Demonstrate use of debugging tools
Item: 762.7.1.a.1

22. GARTH is used to
A. process disk crashes
B. repair checksum errors
C. view event logs
D. examine processor dumps References: Tandem Failure Data System (TFDS) Manual 424045-001, Glossary, GARTH

Objective: (762.7.1) Demonstrate use of debugging tools
Item: 762.7.1.c.1

23. INSPECT is used as
A. an interactive symbolic debugger to isolate program bugs
B. a reference utility
C. a program compiler
D. an interactive tool to examine communication traffic

References: Inspect Manual 118810, Inspect Concepts, Inspect Sessions

NonStop Kernel Platform Support (Exam 010-762)

Objective: (762.7.2) Demonstrate use of low level tools (screen shot scenarios)
Item: 762.7.2.a.1

References: Guardian Operations Reference Summary 425267-001, DELAY Overview

Objective: (762.7.3) Demonstrate use of display tools
Item: 762.7.3.a.1

References: PEEK Reference Manual 422607-001, Getting Started with PEEK, What is
PEEK?

Objective: (762.7.3) Demonstrate use of display tools
Item: 762.7.3.e.1

26. To start the PTRACE utility use
A. UDP B. SCF C. TSM D. PDQ

References: PTrace Reference Manual 139164, Introduction to PTrace and Trace Files, Recording and Displaying Trace Data

Objective: (762.7.4) Demonstrate use of Dump collection tools
Item: 762.7.4.c.1

27. If TSM software does not allow you to perform a tape dump, use the TACL
A. RECEIVEDUMP utility to dump to disk
B. DUMPTAPE utility to dump to tape
C. command DUMP^PROCESSOR D. DUMPALL utility

References: TSM Application Help

NonStop Kernel Platform Support (Exam 010-762)

Objective: (762.8.1) Identify system startup/shutdown order
Item: 762.8.1.a.1

28. Which startup mode is default for process $zzkrn.#clci-tacl? A. kernel
B. system
C. application
D. manual

References: SCF Reference Manual for the Kernel Subsystem 425664-001, Displaying
Information About the Kernel Subsystem Manager

Objective: (762.8.2) Identify ways of monitoring sub-system health
Item: 762.8.2.a.1

29. Measure collects data for which of the following entity types? Select TWO. A. TSM
B. SERVERNET
C. ADAPTER D. OSS
E. USERDEF

References: Measure User Guide

Objective: (762.8.3) Identify weaknesses in a non-fault tolerant configuration
Item: 762.8.3.c.1

References: Introduction to NonStop SQL/MP 113425, Intro to NonStop Transaction
Processing, Scenario: High Availability Oonline rapidshare 4shared links Transaction Processing (OLTP)

Objective: (762.8.4) Describe data archival best practices
Item: 762.8.4.a.1

31. Which OSS command or utility is NOT used for archiving? A. cpio
B. pax
C. pname
D. pinstall

References: Open System Services Users Guide 420292-001, OSS Commands and Utilities, Displaying Files

NonStop Kernel Platform Support (Exam 010-762)

Objective: (762.8.6) Identify subsystem startup/shutdown order
Item: 762.8.6.c.1

References: Wan Subsystem and Configuration Manual

Objective: (762.8.6) Identify subsystem startup/shutdown order
Item: 762.8.6.f.1

33. Which process must be up before adding a virtual disk? A. $zpmon
B. $zsms C. $zoss E. $zsrl

References: NonStop Storage Management Foundation Users Guide 424399-001, Configuring and Managing SMF Processes, Starting SMF Processes

Objective: (762.8.6) Identify subsystem startup/shutdown order
Item: 762.8.6.h.1

34. Which program file is associated with the process $zpmon?
A. ossmon B. copyoss C. pathmon D. osmon

References: Open Systems Services Management and Operations Guide 425683-001, Operating the OSS Environment, Starting the OSS Monitor

NonStop Kernel Platform Support (Exam 010-762)

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