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HP0-784

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Compaq Accredited Professional NonStop™ Problem Management and Resolution – Level 2

Exam #HP0-784

Exam Preparation Guide

Purpose of the Exam Prep Guide

The intent of this guide is to set expectations about the content and the context of the exam and to help candidates prepare for the exam. In this guide, you will find recommended Compaq training courses, reference and study material to help you achieve a successful passing score.

Studies conducted by Compaq and Prometric show that a combination of course attendance and self-study maximizes the likelihood of passing the exam on the
first attempt.

Audience

This exam is targeted for the following personnel, with a minimum of three years’ experience on the Compaq S-Series platforms running the G-Series NonStop Kernel Operating System. Examples of job roles:

 Authorized Service and Support personnel (field support technicians), who perform installations, upgrades, troubleshooting and maintenance tasks.

 Global Customer Support Center (GCSC) personnel, who may have specialized technical expertise in the operating system (e.g., security
features, hardware, subsystems) and serve as support for both field support
technicians and customers.

 Analyst SEs or Pre-SalesTechnical Support (PSTS) personnel, who perform pre-sales consulting and technical account support, including tasks such as assessment of customer needs, system sizing and configuration, installation consulting, and so forth.

 NonStop Kernel Software Developers, System Integrators and Consultant Partners, Application Designers and Developers, Authorized Service Channel Partners and Distributors, Customers authorized to service their own equipment.

General areas of content include: Design and Configuration for Problem Management, Monitoring, Problem Detection and Identification, Problem Reporting, Problem Resolution and Tools.

Certification Requirements

The NonStop Problem Management and Resolution Exam #HP0-784 is an elective for certification as an Accredited System Engineer (ASE) in the
NonStop S-series Systems track. It is also an elective for the NonStop Kernel
(NSK) Systems Engineer candidate within the Operating Systems designation.

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Exam Preparation Guide: Exam #HP0-784

HP0-784 is a Level 2 exam for both the ASE certification and the NSK
Systems Engineer accreditation.

ASE Prerequisites

Successful completion of the Accredited Platform Integrator (API) – Level 1 is required. Two mandatory exams and two electives totaling four exams are
required for ASE certification. Depending on the background, one can choose from either the Operations Management track or the Application Design and
Development track. For further ASE track information, visit the website at

http://education.nonstop.compaq.com/us/news/adease.htm

Level 2 mandatory exams are:

 NonStop Kernel Advanced Exam 760 (either ASE track)

 NonStop Advanced Application Design Exam 786 (Application Design track only)

 NonStop Himalaya Advanced Networking and Communications Exam 761
(Operations Management track only)

Level 2 electives are selected based on the participant’s certification track. This exam fulfills one of the electives for the Operations Management track in ASE Level 2 certification.

Note that a minimum of three years’ experience or more is highly recommended for ASE certification. “Hands on” experience with the NonStop S-series system is
essential.

Exam Details

NonStop Problem Management and Resolution is a live exam. You
will receive a score report with your results after testing is complete. You can use the report to identify areas of strength and learn about areas to improve, if necessary.

Test Information

 Number of test items: 76

 Item type: multiple choice

 Time commitment: 90 minutes

 Passing Score: 46

 Percent Correct: 60

 Reference material: No oonline rapidshare 4shared links or hard copy reference material will be allowed at the testing site.

NonStop Problem Management and Resolution — Level 2

Exam Registration

The Compaq tests are delivered at Prometric Centers.

To register for the NonStop Problem Management and Resolution-Level
2 (Exam #HP0-784):

 Call :
• NA – 800-366-EXAM (3926)
• APD – 61-2-9414-3663
• Latin America – 410-843-4300
• Japan – 81-3-3269-9620
• EMEA – 31-320-239-800 OR
 Register oonline rapidshare 4shared links at Prometric Web Registration
 Due to high call volume on Mondays, Prometric recommends scheduling test appointments on Tuesday through Friday.

Note
Oonline rapidshare 4shared links registration cannot calculate discounted tests and is not available
in all regions. To register for beta tests or to take advantage of discounts, you must register over the phone.

Have the following information ready when you register:

 Name
 Social security number, SSI number, or your assigned Compaq testing identification number 1
 Compaq student or ASE ID number 2
 Company or organization
 Mailing address (street, city, state, country, and ZIP)
 Test Series ID number — NonStop Problem Management and
Resolution-Level 2 (Exam #HP0-784)
 Compaq Reseller ID number (if applicable)

1 If you cannot provide a social security number or SSI number, Prometric will assign a unique
Compaq testing identification number to you. You are responsible for using this number in all future
Prometric testing transactions.
2 If the Student ID number is unknown or has never been assigned, please call Compaq Registration.
In the U.S. call 800-732-5741, in Canada call 800-392-7024, or in Australia -
1300 305 014 or mailto:AsiaPacificCAP@compaq.com.

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Exam Content

The following outline represents the specific areas of content covered in the exam. Use this outline to guide your study and to check your readiness for the exam.
The exam measures your understanding of these areas. The approximate percentage of exam questions dedicated to each major content area is included in
parenthesis. The higher the percentage, the more questions will be on the exam.

1) Design and Configuration for Problem Management (20%)

1.1 Define problem management strategies

 State the main goal of problem management

 List the Unplanned Outage Classes

 Describe the problem management procedure

1.2 Demonstrate ability to configure products for problem management

 Demonstrate how to configure:
• TFDS
• EMS
• NETBATCH
• TM/MP
• VHS
• OMF
• RDF

1.3 Demonstrate product usage to prevent problems

 Demonstrate the usage of:
• NETBatch for problem prevention
• OMF for problem prevention
• ASAP for problem prevention
• ASM for problem prevention
• TM/MP (TMF) for problem prevention
• TS/MP (Pathway) for problem prevention
• RDF for problem prevention
• IMON for problem prevention

1.4 Design problem management features into an application

 Describe the usage of:
• ASAP to assist in problem solution
• EMS to assist in problem solution
• Compiler directives

2) Monitoring (23%)

2.1 Demonstrate the ability to monitor subsystems

 Demonstrate ability to monitor all aspects of
• TM/MP
• TS/MP
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NonStop Problem Management and Resolution — Level 2

• SMF
• KMSF (Kernel Managed Swap Facility)
• RDF
 Demonstrate ability to monitor EMS messages

2.2 Demonstrate the ability to monitor applications

 Demonstrate ability to monitor all aspects of:
• A database
• File usage
• Disk usage
• Load balancing
• ZZSA files
• Dynamic SQL compiles

2.3 Demonstrate the ability to monitor hardware components

 Demonstrate ability to monitor:
• Disk Paths
• Processors
• ServerNet fabrics
• Tape drives
• Batteries
• Fans
• Internal temperatures
• The existence of Alarm files
• The existence of Scan string files
• All aspects of the system using TSM
• All aspects of the communications adapters

2.4 Demonstrate the ability to monitor network components

 Demonstrate ability to monitor all aspects of
• TCP/IP
• EXPAND
• X.25
• OSI
• AWAN
• SNAX
• BSC
 Demonstrate the need to monitor external network components

2.5 Demonstrate the ability to monitor OSS processes

3) Problem Detection and Identification (7%)

3.1 Verify the perceived problem

 Demonstrate process to determine problem existence

 Demonstrate tools used to determine problem existence

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3.2 Identify the problem

 Describe the process of gathering the facts

 Describe the process of gathering the supporting data

 Demonstrate the use of the tools to gather information

3.3 Identify methods of analyzing information

 Demonstrate the use of tools to analyze information

 Demonstrate if the problem is a known or new problem

 Demonstrate the method to isolate the problem

 Demonstrate the ability to determine the cause of the problem

 Describe the methods used to verify the problem is reproducible

4) Problem Reporting (5%)

4.1 Report the problem

 Demonstrate the ability to manually report a problem to GCSC

 Demonstrate how automatic incident reports are generated and delivered to
GCSC

 Demonstrate how automatic incident reports are generated and delivered to other service providers

 Show knowledge of the TSM system which allows viewing of IRs (Incident
Reports) on the HSSC (TSM Notification Director and TSM Event Viewer)

 Show knowledge of information required to report a particular problem (see
Support Note S01005)

 Identify the types of problems that may be submitted by email or through
Tandem Web Site

4.2 Establish business and technical impact
 Describe how to set the correct priority of a problem being submitted

 Describe the levels of impact for a problem

4.3 Track the problem
 Identify the information needed in order to track a problem

 Describe the tools you would use to track the status of the reported problem.

 Demonstrate knowledge of the principles of an escalation procedure

5) Problem Resolution (9%)

5.1 Search available resources for rediscovery

 Demonstrate ability to use IPMSCOUT

 Demonstrate knowledge about the TIM Collection for:
• Manuals
• Softdocs

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NonStop Problem Management and Resolution — Level 2

• Support Notes (Hotstuffs/OPNs – Outage Prevention Notices)

 Explain contents of ExpressNotice

5.2 Identify or develop a solution to a problem

 Demonstrate ability to
• Acquire a solution
• Develop a solution
• Evaluate and adapt an existing solution

5.3 Determine impact of a solution

 Demonstrate knowledge of product interdependencies when implementing a solution
 Demonstrate ability to assess risk when implementing a solution

 Demonstrate ability to plan fallback procedures

5.4 Demonstrate ability to verify a solution

 Demonstrate ability to:
• Assess applicability of a solution
• Test a solution in the relevant environment
• Verify the test results

5.5 Demonstrate steps to implement a solution

 Demonstrate the ability to create an implementation plan

 Demonstrate knowledge of techniques to minimize or avoid outage

 Demonstrate knowledge of fallback plan implementation

5.6 Demonstrate post mortem documentation procedures

 Demonstrate knowledge of documents needed to be created or modified as a result of implementing the solution
• Demonstrate knowledge of relevant files modified as a result of implementing the resolution
~ Startup
~ Configuration
~ Other

6) Tools (36%)

6.1 Demonstrate usage of tools in problem management and resolution

 Demonstrate testing with TSM Service Application

 Demonstrate configuring the TSM Event Viewer

 Explain when and how SNOOP is used

 Demonstrate Guided Replacement Toolkit (GRT) usage

 Demonstrate logging on and using IPMScout

 Describe media used for ExpressNotice Delivery and the contents

 Demonstrate the features of WAN WizardPro used for troubleshooting

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 Demonstrate how to use the TIM collections for problem research

 Show how to use the ServerNet Diagnostic Tool for troubleshooting

 Demonstrate knowledge of TFDSCOM commands

 Demonstrate the ability to utilize ViewPoint

 Demonstrate the ability to configure and use WEB ViewPoint

 Show how to use SPTOOL to troubleshoot hardware problems

 Describe when and how to use PEEK

 Show how to use tools to analyze SAVEABEND files (Inspect and Visual

Inspect)

 Demonstrate how to use RCVDUMP

 Demonstrate how to configure and use Carbon Copy

 Show knowledge of VPROC usage and its results

 Explain the use of SCF and its environment

 Describe how and when to use DSM/SCM

 Demonstrate how to use RDFSNOOP

 Demonstrate how to use RDFSCAN

 Demonstrate how to use RDFCHEK

 Explain PING and its usage

 Show knowledge of GPA (Guardian Performance Analyzer)

 Show how to use ASAP

 Demonstrate how to set thresholds using ASM

 Show knowledge of WAN tools

 Explain ECHO and its usage

 Explain TRACE and its usage

 Explain PTRACE and its usage

 Explain TRACE Route and its usage

 Demonstrate how to use Measure

 Demonstrate how to use OMF

 Show knowledge of ViewSys usage

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NonStop Problem Management and Resolution — Level 2

Recommended Training and Study References

This section lists training courses and documents that can help you acquire a majority of the knowledge and skills needed to pass the exam. You must also gain the practical experience outlined in this guide.

You are not required to take the courses listed in this section. However, Compaq strongly recommends that you attend the classes, participate in class labs, and thoroughly review all course material and documents before taking the exam, even
if you believe you have sufficient on-the-job experience.

Instructor-Led Training

Use the information in this guide and the practical experience you have gained to determine your need for the instructor-led training.

The Compaq Accredited Professional Program (Level 2) includes references to a variety of materials that provide information included on this certification exam. Completion of courses and review of materials is recommended, but not required, for success on this exam.

Recommended Minimum Courses

Course Title Part Number Type Length

DSM/SCM Operations and Management 522607-001 ILT 4 days

NonStop Himalaya S-Series Configuration and Change
Management

522593-001 ILT 3 days

NonStop™ Himalaya S-Series Problem Management 522638-001 ILT 5 days

NonStop™ Himalaya S-Series Production Management 522609-001 ILT 4 days

NonStop™ Himalaya S-Series TCP/IP System Management 520354-001 ILT 5 days

NonStop™ TM/MP Operations and Management 522626-001 ILT 4 days

Pathway System Management 522588-001 ILT 3 days

Additional Highly Recommended Courses

Check web site course descriptions for prerequisites

Course Title Part Number Type Length

ASAP/ASPX 424373-001 CBT 7 hours

NonStop Himalaya S-Series ServerNet Cluster Workshop 427523-001 ILT 3 days

NonStop Himalaya S-Series Tools Workshop 425698-001 ILT 4 days

NonStop SQL/MP Database Management 522594-001 ILT 5 days

NonStop SQL/MP Essentials 522603-001 ILT 4 days

Open System Services (OSS) Operations and Management 522637-001 ILT 5 days

Performance Analysis and Tuning 522625-001 ILT 5 days

Storage Management Foundation/Automated Service Manager
(SMF/ASM)

CBT = Computer-Based Training

ILT = Instructor-Led Training

ISP = Independent Study Program

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141072 CBT 3-5 hours

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Exam Preparation Guide: Exam #HP0-784

Courses Descriptions

Check web site course descriptions for prerequisites at:

http://education.nonstop.compaq.com/us/cat/httoc.htm

You can also call (800) 621-9198 in North America, to speak with an education consultant or register for courses. If you are outside of the U.S., call +1 (408) 285-
9508 or contact your local education and training resource. Or, you can send an
email to nonstop.training@compaq.com

Additional Recommended Reference Materials for This Exam

References to the majority of questions found in this exam can be found in
manuals contained in the oonline rapidshare 4shared links TIM (Total Information Manager) collections (This guide typically references the latest release available in the TIM document
collection). TIM is a single interface to all NonStop Himalaya documentation and support information.

External users must subscribe to the TIM CD collection. See your Compaq
Representative for more information.

NOTE: TIM must be installed on your system before using the following default access settings.

External: http://tex.tandem.com/cgi-bin/timcfg.exe

Documentation

References to the majority of questions found in this exam can be found in manuals contained in the Oonline rapidshare 4shared links TIM collections TIM (Total Information Manager) is a single interface to all Tandem documentation and support information. The latest version of the software was used in the preparation of this test, however, changes since then
may outdate these references. Bullets indicate subsections within the documents.

6760 ServerNet/FA Manual (424879-001)
• Configuring the 67560 ServerNet/DA and Attached Devices
- Using TSM to Check the Adapter Hardware
ASAP Extension Manual (425038-001)
• Overview the ASAP Architecture
• Configuring the ASAP Extension
- Getting Started with ASAPX
- Configuring ASAPX ASAP Server Manual (422770-001)
• Data Collection and Monitoring
• Statistics Overview
• Conversational Interface Commands
ATM Configuration and Management Manual (422840-001)
• Configuring the ATM Subsystem
Availability Guide for Application Design (124511)
• Instrumenting an Application for Availability
• Checking for errors
Availability Guide for Change Management (125506)
• Change Control
• Reducing the Time Required for Planned Outages

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NonStop Problem Management and Resolution — Level 2

Availability Guide for Problem Management (125509)
• Introduction to Problem Management
• Automating Operations and Recovery Procedures
• Monitoring Objects
- Monitoring Tools Examples
• Preventing Unplanned Outages
• Change Control
- Process Flow Diagram
AWAN 3886 Installation and Configuration Guide (427428-001)
• Troubleshooting
Binder Manual (109641)
• The Target File
CP6100 Configuration and Management Manual (426741-001)
• BSC Protocol and Modifiers
DSM/SCM User Guide (427183-001)
• Configuring DSM/SCM
- Adding Additional Logical Targets and an Alternate $SYSTEM
EMS Manual (426909-001)
• Configuring EMS, ROTATEFILES
• Control Collector Utility
• Alternate Collector Program
• EMSDIST – Distributor Program
Event Management Service (EMS) Analyzer Manual (133700)
• Command Descriptions
Expand Network Management and Troubleshooting Guide (425828-001)
• Managing the Network
- Expand SCF Commands for $NCP Information
FUP Utility Program (FUP) Reference Manual (425742-001)
• FUP Commands
- Relocate
• Listlocks
Getting Started with Visual Inspect (131794)
• Using the Client
G-Series Highlights and Migration Planning Guide (429854-001)
• Operations and Management Changes for G-Series Release
- Using a Saved Version of the Current Configuration Database
• Sources for Migration Assistance and Information
Guardian Disk and Tape Utilities Reference Manual (426958-001)
• Disk Space Analysis Program
• Disk Compression (DCOM)
- DCOM Syntax
- SQLCatalogs
• BACKUP
- BACKUP and RESTORE Interaction
Guardian Performance Analyzer (GPA) Manual (135081)
• Introducing GPA
• Running GPA
Guardian Procedures Errors and Messages Manual (420035-001)
• File-System Errors
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Guardian User Guide (425266-001)
• Displaying Version and System Information
- Successful Retrievals
Himalaya S-Series Operation Guide (429227-001)
• Processors: Monitoring and Recovery
- Monitoring Processors
Himalaya S-Series Planning and Configuration Guide (429863-001)
• Creating Startup and Shutdown Files
- Startup Files Examples
- Automating System Shutdown
INSPECT Manual (118810)
• Debugging Processes and Save Files
Introduction to NonStop Operations Management (125507)
• Problem Management
• Management Responsibilities
• Recovering from Problems
• Inspect Components
• High Level Inspect Commands
• Debugging Processes and Save Files
- Debugging Processes
• Operations Management Tools
• Problem Management
- Recovering from Problems
• Production Management
- Using a Production Schedule
IPM Scout User Guide (426724-001)
• Running SPRQ Reports
• Obtaining IPMs, SUTS, and Independent Product CDs
Kernel-Managed Swap Facility (KMSF) Manual (425824-001)
• Managing Kernel Managed Swap File
• Operator Messages for KMSF
• Configuring KMSF
- Guidelines for Configuring Kernel-Managed Swap Files
Managing Software Releases and IPMs (427169-001)
• Resources for Managing Software Releases
- Support Services
• What is in a SoftDocs
- Interim Product Modification SoftDocs Addendum
• Software Release Installation Planning
- Investigate the Scope of the New Software Release
Measure Reference Manual (427635-001)
• MEASCOM Commands
• Running GPA
- An Overview of the GPA Procedure
• Entities and Counters
- SQLSTMT
- PROCESSH
• Querying the ASAP Database
Measure User Guide (427634-001)
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• Balancing and Tuning a System
- Checking and Tuning Problem Areas
NetBatch Manual (142530)
• Scheduler Planning, Configuration and Management
NonStop Automated Storage Manager (ASM) Reference Manual (143009)
• Records
NonStop Himalaya S-Series Operations Guide (429227-001) (Release 1.1 or 1.2)
• Processors: Monitoring and Recovery
• Recovery Operations for Processors
• Dumping a Processor to Disk
NonStop RDF/IMPX System Management Manual (429600-001) (See NonStop
RDF 1.2)
• Configuring RDF
• Entering RDFCOM Commands
NonStop SQL/MP Installation and Management Guide (424912-001)
• Licensed SQLC12 Process
• Performing Recovery Operations
- Purging Damaged Objects With the CLEANUP Utility
• Enhancing Performance
- Keeping Statistics Current
- Understand the Implications of Concurrency
• Measuring Performance
• Performing Recovery Operations
- Removing Shadow Labels
NonStop SQL/MP Programming Manual (429124-001)
• Program Invalidation and Automatic SQL Recompilation
• Explicit Program Compilation
- Running the SQL Compiler in the Guardian Environment
NonStop SQL/MP Reference Manual (429320-001)
• Reorganizing Tables and Maintaining Data
- Changing Extent Size Values
• Enhancing Performance
- Keeping Statistics Current
• =_SQL_CMP_Event Define
- Format of SQL Compiler Event Messages
- Considerations – SQL_CMP_Event
NonStop Storage Management Foundation User Guide (424399-001)
• SMFIXUP Utility
- Catalog Maintenance Commands
NonStop TCP/IP Applications User Guide (117469)
• ECHO – Testing Network Connections
• FINGER – Displaying Network User Information
NonStop TM/MP Configuration and Planning Guide (136588)
• Standard Configuration and Planning
• Additional Transaction Related Configuration
• Dumping to Remote Systems
NonStop TM/MP Management Programming Manual (137444)
• Commands and Responses

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NonStop TM/MP Operations and Recovery Guide (136589)
• Why Audit Trail Files Stay Pinned on a Volume
• Routine Maintenance
• Audit Dumps
- Maintaining Audit Dumps
• The TMF Catalog
- Changing the Catalog Configuration
NonStop TS/MP System Management Manual (135027)
• Tuning Your System By Using Statistics
• Server Commands
• Configurations Limits and Defaults
NonStop Virtual Hometerm Subsystem (VHS) Manual (140607)
• Introduction to VHS
• Benefits of VHS
• Installing VHS
• VHSBCONF File
• Call Errors
• VHS Browser Restrictions
Object Monitoring Facility (OMF) Manual (422666-001)
• Assigns, Params, and Defines
• An Introduction to OMF
• Screen Descriptions
- General Status Screen
- Object Configurations Screen
Open System Services Management and Operations Guide (426804-001)
• Operating the OSS Environment
- Obtaining Information About the OSS Subsystem
- Starting the OSS Monitor
• Managing OSS Files
- Obtaining Information About OSS Files
• Managing Filesets
- Starting (Mounting) or Restarting Filesets
• Managing Servers
- Configuration Databases
• Managing OSS Devices
• Managing With the Shell
Open System Services Shell and Utilities Reference (427641-001) Operator Messages Manual (520620-001)
OSI/TS Configuration and Management Manual (424831-001)
• Performing Monitoring and Troubleshooting Guide
PEEK Reference Manual (422607-001)
• Getting Started with PEEK
• Interrupts Option
- Elements of the Interrupts Display
• PEEK Syntax and Example
- INIT Option
PTrace Reference Manual (139164)
• FC Command

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NonStop Problem Management and Resolution — Level 2

• FIND Command
RDF/IMP and IMPX System Management Manual (429600-001)
• Entering RDFCOM Commands
SCF Reference Manual for G-Series Releases (520413-001)
• Introduction to SCF
SCF Reference Manual for Storage Subsystem (429317-001)
• Managing Magnetic and Virtual Disks
- Analyzing a STATS DISK report for Magnetic Disk Drives
- Correcting Doubly Allocated File Extents
- Sparing a Defective Sector
• INFO POOL Command
• Managing Tape Drives
• Storage Subsystem Commands
SCF Reference Manual for NonStop SNMP Agent (138128)
• NonStop Agent PTrace Facility
ServerNet Cluster Manual (427410)
• SCF Commands for the External ServerNet SAN Manager Subsystem
(SANMAN)
• SCF Error Messages
ServerNet Manual (520371-001)
SNAX/XF and SNAX/APN Configuration and Management Manual (425836-001)
• SCF commands for SNAX \XF and SNAX/APN SNMP Configuration and Management (142624)
• Starting and Stopping the NonStop Agent
• Run Command
Spooler Utilities Reference Manual (425735-001)
• PRINT Command
Storage Management Foundation User Guide (424399-001)
• Configuring and Managing SMF Processes, Starting SMF Processes
SWAN Concentrator and WAN Subsystem Troubleshooting Guide (426992-001)
• Installing and Using the SWAN Tools
- WANFBT
- WANLNCK
• Troubleshooting Tips for the SWAN Concentrator and the WAN Subsystem
- Finding the VPROC of the Firmware
Tandem Failure Data System (TFDS) Manual (424045-001)
• AUTOSTIFLE
• Starting TFDS on your G-Series System
• Using TFDS
- What to do After a Software Failure
- When to Use TFDS
Tandem Network Statistics Extended (NSX) Manual (134550)
• NSX Conversational Interface Commands-Set Command
• NSX Command
• NSX Error Messages
• NSX Conversational Interface Commands
TCP/IP Configuration and Management Manual (140771)
• SCF Command Summary
• SCF Interface to Tandem NonStop TCP/IP
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- Trace Command
TM/MP Operations and Recovery Guide (136589)
• Maintaining Audit Trail Files
• Audit Dumps
TSM Configuration Guide (422899-001)
• Windows NT Procedure for Configuring Dial-Out/Dial-In
- Carbon Copy for Remote for Remote Operations
- Dial-out Scenario
TSM Oonline rapidshare 4shared links User Guide (427509-001)
• TSM Oonline rapidshare 4shared links Help
TSM Service Provider Supplement (427431-001)
• Locking and Unlocking Value-Added Diagnostics
ViewPoint Manual (426801-001)
• Introduction to ViewPoint
• Customizing ViewPoint
- Recovering Events After a Shutdown
• Server Assigns and Parameters
ViewSys User Guide (103491)
X25AM Configuration and Management Manual (424910-001)
• Configuring an X25AM Subsystem

Other References

 Customer Services Guide 01/092198, Section 2
 Guided Replacement Toolkit Oonline rapidshare 4shared links User Guide
 Hotstuffs HS02389
 ServerNet Diagnostic Tool Oonline rapidshare 4shared links help
 SNOOP Oonline rapidshare 4shared links help
 SP Tool Oonline rapidshare 4shared links User Guide
 Support Notes S01005
 Software Release Document: T0465G06 in G06.12 Swan Tools, July, 31,
1999
 TSM Oonline rapidshare 4shared links Help
 WAN Wizard Pro Oonline rapidshare 4shared links Help
 Web ViewPoint Oonline rapidshare 4shared links Help

Conclusion

Compaq wishes you success in the Compaq Accredited Professional Program and in passing this exam. The exam results will provide valuable feedback to guide you in assessing your areas of strength or weakness. Successful completion of the exam confirms your competency in NonStop Problem Management and Resolution skills. However, continued training, job experience
and completion of the targeted ASE certification will further increase your level of expertise and your ability to effectively support NonStop systems and solutions.

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