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HP1-243

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HP Certified Professional Supporting OVSAM (OpenView Storage Area Manager)
Exam #HP1-243
Exam Preparation Guide

Purpose of the exam prep guide

The intent of this guide is to set expectations about the content and the context of the exam and to help candidates prepare for the exam. In this guide, you will find recommended HP training courses, reference and study material help you achieve a successful passing score.

Studies conducted by HP and Prometric show that a combination of course attendance and self-study maximizes the likelihood of passing the exam on the first attempt.

Audience

The Supporting OVSAM (OpenView Storage Area Manager), HP1-243 exam
is for OVSAM 3.X Service and Support. Examples of job roles include:

 HP Services field engineers, call center personnel, and other field personnel who provide installation and/or operational support assistance for the OVSAM product suite.

 HP Channel Partners who provide installation and/or operational support assistance for the OVSAM product suite.

General areas of content include:

 Storage fundamentals required to support OVSAM

 The HP Product and Solutions Portfolio and where it is used

 Planning and design to effectively deploy OVSAM solutions

 OVSAM startup, installation, configuration & upgrade work

 Perform management, troubleshooting and repair practices &
procedures

Certification requirements

The Supporting OVSAM exam is an ASE (Accredited Systems Engineer – Oonline rapidshare 4shared links) elective and certifies people to perform OVSAM installation, start-up and warranty authorization work.

Prerequisites

 AIS StorageWorks Certification

 Passing scores on the following core exams:

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

• HP0-680 – Implementing Enterprise Virtual Array

• HP0-831 – Designing and Implementing SAN Solutions

• HP0-714 – HP OpenView Storage Area Manager Fundamentals

• HP0-860 – Implementing HP Storage Software Solutions

Exam details

This Supporting OVSAM (HP1-243) exam is a beta exam. This means that you will see all the questions in the exam pool. During the final “live” exam, you will see only those items that remain after the beta test.

You will receive a score report with your results after beta testing is complete which you can use to identify areas of strength and learn about areas to improve upon for the live exam.

Please allow 3-5 months, after you have taken the beta exam, to receive your score report.

At the beginning of the exam, you will be asked to answer several survey questions. The survey has been designed to assist the exam development team define the final exam forms and set the passing score. Your honest responses will assist the exam team in properly tailoring this exam to the appropriate audience.

 Number of items: 202

 Item types: Multiple choice and drag-and-drop.

 Time commitment: 4 hours

 Reference Material: No on-line or hard copy reference material will be allowed at the testing site.

Comments on the exam

During the exam, participants can make specific comments about the items
(i.e., accuracy, appropriateness to audience, etc). HP welcomes these comments as part of our continuous improvement process.

Exam content

The following testing objectives represent the specific areas of content covered in the exam. Use this outline to guide your study and to check your readiness for the exam. The exam measures your understanding of these areas.

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam
Content

1.0 Storage fundamentals required to support OVSAM

 Describe the differences in terms of capacity, availability, and performance

• DAS (Direct Attached Storage)

• NAS (Network Attached Storage)

• SAN (Storage Area Network)

 Describe and give examples of terms and functionalities within a SAN
environment

• Physical interconnects

• Switch

• HUB

• Zoning

• Node

• Storage routers

• Homogeneous compared to Heterogeneous environments

• Topologies

 Identify the storage virtualization techniques on the various levels within
a storage solution

• Physical disk (LBNs)

• RAID (logical drives)

• Block level mapping within the SAN (example: VersaStor)

• Snapshot and Clones (point-in-time copies of logical drives)

 Describe Availability concepts for the listed components

• Disk (RAID)

• Controller (redundant hardware components, active/passive or active/active)

• Paths (Multipathing with failover capability)

• Sites (Data replication, controller or host based)

• Data (Backup)

 Identify the different RAID levels and describe their differences in terms
of availability, cost, and performance

• RAID 0

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

• RAID 1

• RAID 3

• RAID 5

• RAID 0+1

• RAID 6 (ADG)

 Define the criteria for selecting a particular RAID level in respect of the
I/O characteristic

• Random I/O, Sequential I/O

• Read, Write

• Large I/O, Small I/O

 Describe the type of caching techniques

• Read/Read Ahead

• Write Through/Write Back/Write Behind

• Cache placement and design

 Device Cache

 Controller Cache

 Battery backup

 Mirror Cache

 File System Cache

 Application Cache

 List and describe SCSI interconnect technologies used with HP StorageWorks Products

• Identify the different SCSI standards and distinguish between protocol and physical implementation

 SCSI-1

 SCSI-2

 SCSI-3

• Describe the listed SCSI terms and their relevance to configuration rules

 Fast, Ultra, Ultra-2, Ultra-3, Ultra320

 Narrow, Wide

 Single ended, HVD, LVD

 Target-ID and Priority

 Termination

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

 Connector types

• Describe the listed SCSI terms and their relevance to function and performance

 Tagged Command Queuing

 Synchronous compared to asynchronous data transfer

 Initiator and Target

 Bus phases

 Protocol overhead for different I/O Types

• Describe the target device addressing

 Host/Adapter

 Target-ID

 LUN

 List and describe FC interconnect technologies used with HP StorageWorks Products

• Identify Fibre Channel (FC) as one of the serial interconnects within SCSI-3

• List the key attributes of FC

 Standards

 Best of network and channel architecture features

 Serial transport

 Layered design

 The ability to be used with other layered protocols

 High reliability and availability

• Give examples of the different physical implementations of FC links and describe their different characteristics

 Multimode fiber

 Single mode fiber

 Copper

• Describe the optical characteristic of a fiber optic link

 Attenuation

 Dispersion

 Step index compared to Grade index fibre

 Latency on fibre links

• Describe the function and characteristics of the interconnect components

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

 GBIC, GLM

 Transceiver SFF, SFP

 SC, LC connector

• Describe the different topologies. Include associated interconnect hardware characteristics and the resulting port types.

 Point-to-point

 Loop

 Fabric

• Describe the loop initialization process and the resulting configuration constraints

• Describe the layered protocol structure of FC

• Describe the different classes of service and their impact on the data transmission

• Describe the Fabric- and Port-logon process

• Describe the WWID concept and mapping to Port-Target-LUN

2.0 The HP Product and Solutions Portfolio and where it is used

 Describe the differences between the various HP StorageWorks products and solutions and how they combine to fulfill ENSAextended.

 Describe the features and benefits of HP ENSAextended

• Controllable

• Resilient

• Extensible

 Describe the features and benefits of HP OpenView software solutions and components, including methodologies for implementation, restrictions, or limitations

• Storage Area Management

 OpenView Storage Area Manager

 Provisioner

 Command View

• Data Management

 Data Protector

 Media Operations

 EBS

• Availability Management

 Multi Pathing

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

 Array-based local replication

 Array-based remote replication

 Host-based replication

 Network-based replication

• Storage Virtualization

 VersaStor

 Virtual Replicator

 CASA

 EVA

 VA

• CASA Continuous Access Storage Appliance

 Replication

 Virtualization

• OpenView Products

 OpenView Operations

 OpenView Service Desk

 OpenView Reporter

 Network Node Manager

 Describe the features and benefits of HP network storage solutions and components including methodologies for implementation, restrictions, or limitations

• NAS

• MSA1000

• Virtual Array VA7×10

• Enterprise Virtual Array EVA3000

• Enterprise Virtual Array EVA5000

• HP-XP

 Describe the features and benefits of HP infrastructure solutions and components including methodologies for implementation, restrictions, or limitations

• iSCSI Router

• B Series Switches

• C Series Switches

• M Series Switches

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

 Describe the features and benefits of HP tape and optical components
including methodologies for implementation, restrictions, or limitations

• Single drives

• Autoloaders

• Libraries

• Jukeboxes

 Describe the features and benefits of HP Storage Services and methodologies for implementation, restrictions, or limitations

• Build

• Integrate

• Manage

• Evolve

3.0 Planning and Design to Effectively Deploy OVSAM Solutions

 Describe the proper approach and the steps necessary for the implementation and design of Storage Area Manager

• Describe the steps necessary to verify the SAN environment.

 Describe the SAN Verification Worksheet

 Describe the SAM Supported Components & Configuration
Guide used to verify the SAN

 List and describe other documentation used to verify the environment.

 Identify the key configuration files for installation

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4.0 OVSAM Startup, installation, configuration & upgrade work

 Describe proper approach and the steps necessary to prepare OV SAM
for installation

• Describe the pre-installation tasks for installation.

 Apply patches or updates to Host and Server systems

 Install FCA and SNIA-Library updates

 Update storage and interconnect devices

 Ensure operating specific requirements for Storage Allocator

 Solve special requirements for Storage Optimizer

• Describe host requirements

 HP-UX; Solaris; AIX; Tru64

 Linux

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

 Windows

 Netware

 Describe the installation procedure

• Setup Assistant

 Database Setup

 Storage Domain

 SNMP Discovery Range

 Accountant currency type

 Host Agent Deployment

 Activate Storage Allocator

• Applying server patches and updating the host agents

• Storage Area Manager on the SMA

 Hardware requirements and limitations

 Software requirements and limitations

 Installation steps

• Licensing

 Licensing process

 License Units and Incrementals

 Explain the appropriate configuration steps for the customer environment

• DPI installation

• Installing Host Agents remotely

• Installing Host Agents locally

• Adding undiscovered hosts

• Activating Allocator using Wizard or CD-Media

• Associating unknown devices and inferred hubs

• Customizing OV SAM

 The Device Map

 Event Handling

 Renaming discovered devices

 Set up device-specific and global application links

 Configure passphrases

 Configure proxy devices

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

• Configure the network environment

 SAN Hosts for DHCP

 Firewall support

 Multi-homed systems

• Install and configure SAM Manager of Managers

• Integration with other HP OpenView applications

• OV SAM applications

 Storage Allocator

 Storage Accountant

 Storage Optimizer

 Storage Builder

 Storage Node Manager

 Describe OV SAM upgrade

• Sequence the steps necessary to upgrade Storage Area Manager.

• Sequence the steps necessary to migrate the OV SAM Database

5.0 Perform proper management, troubleshooting and repair practices and procedures

 Given a problem scenario, identify the cause of a Storage Area
Manager problem and identify hardware or software origin.

• Sequence the steps necessary to troubleshoot Storage Area
Manager.

• Describe OV SAM Core Services

• Sequence the steps of the Device Discovery Process

• Describe the Event Status Poller and Event Action Receiver
Process

• Identify mapping and device association problems.

 Identify utilities and aids that should be used when determining an OV SAM problem.

• List visual symptoms for OV SAM problems.

 Device Map

 Event Panel

 Resource Tree (examples: Veritas Volume manager, LVM)

• Identify and determine Storage Domain problems.

 Storage Systems

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

 Interconnect Devices

 Bridges and Tape Devices

 SAN-Hosts

• Describe tools and aids for troubleshooting

 DrSAM

 SAM-Tools

 Support Commands

 Log Files / Logging Levels

 Documentation, Oonline rapidshare 4shared links Resources

 bdec/Sherlock utility

 Sequence the steps necessary to properly manage and configure OV SAM applications

• Storage Node Manager/Core Services

 Describe how to configure triggers and actions

 Describe how to manage Storage Area Manager events

 Explain how to create customer views using Arbitrary Folders and Organizations

 Describe how to display zoning information

 Sequence the steps necessary to create and manage user accounts.

 Describe mapping rules

 Explain how to create Global Application and Device Links

• Storage Optimizer

 Describe Storage Optimizer dependencies for gathering metrics in a multivendor environment

 Explain how to view host, interconnect, and storage device metrics (example: using the CLUI)

 Sequence the steps necessary to create custom performance charts

 Explain how to view performance trends and configure baselines

 Describe how to schedule performance data collection and archives

• Storage Allocator

 Explain how to create security and organizational groups

 Sequence the steps necessary to assign hosts and LUNs to groups
11

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

 Describe the purpose and functions of the Special Unassign
command.

 Explain the purpose, functions and features of Storage
Allocator

 Define a rough host.

 Define known limitations and OS interaction issues

 Explain how Storage Allocator interacts with other security mechanisms in the SAN

 Describe the Allocator log file locations and naming conventions

• Storage Builder

 Identify the key terms Storage Builder uses when reporting storage device capacity and host storage utilization

 Sequence the steps necessary to schedule host data collection and to summarize capacity data.

 Explain how to view and modify Storage Builder charts.

 Sequence the steps necessary to display storage capacities for Organizations, Storage Devices, SAN-Hosts, Users, or Managed Directory

 Explain how to manually restart Storage Builder data collection

 Identify the key data collection files on the host for LUN file and directory

 Explain the sequence of events during host capacity collection, and how to troubleshoot each part

 Describe the limitations of Storage Builder reports

• Storage Accountant

 Describe how to create and manage Organizations, Accounts, and Service Levels

 Explain how to assign LUNs to Service Levels.

 Describe how to create organization, device, and service-level billing reports.

 Sequence the steps necessary to set up the Accountant

 Describe at what level accounting is done

• Manager of Managers

 Sequence the steps necessary to install and authorize a MoM
user account.

 Explain how to add and view storage domains.

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

 Describe how to view and manage events.

 Describe how to view and manage Storage Domains

 Explain how OV SAM MoM communicates to the domain servers

 Identify the OpenView products that SAM can integrate with and the architecture used to accomplish the integration. Describe the benefits.

• OpenView Operations

 Which Software versions can interact together (with or without
SPIs)

• OpenView Service Desk

• OpenView Network Node Manager

• OpenView Reporter

• OpenView Internet Usage Manager (IUM)

Recommended training and study references

This section lists training courses and documents that can help you acquire a majority of the knowledge and skills needed to pass the exam. You must also gain the practical experience outlined in this guide

You are not required to take the courses listed in this section. However, HP strongly recommends that you attend the classes, participate in class labs, and thoroughly review all course material and documents before taking the exam, even if you believe you have sufficient on-the-job experience.

Instructor-led training

Use the information in this guide and the practical experience you have gained to determine your need for the instructor-led training.

Title Course Number How to Enroll
Introduction to SANs 16929 or NES2- SAN- FUNDMTLvA Internal

http://tslearner.den.hp.com/main_app.asp?

External

Americas:

http://www.hp.com/education/sections/service

_support.html

EMEA:

Check with your regional contact ASIA/Pacific: http://www.hp.com/go/oonline rapidshare 4shared linkslearning/

Supporting OVSAM (OpenView Storage Area Manager) (HP1-243) Exam Preparation Guide

OVSAM 3.x service
and support

9946 Internal

http://tslearner.den.hp.com/main_app.asp?

External

Americas:

http://www.hp.com/education/sections/service

_support.htmlEMEA:

Check with your regional contact ASIA/Pacific: http://www.hp.com/go/oonline rapidshare 4shared linkslearning/

Conclusion

HP wishes you success in the HP Certified Professional Program and in passing the exam for which you are preparing.

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