HP2-947
HP Certified Professional
Servicing HP Monochrome LaserJet
2/4/5XXX Printers Exam #(HP2-947) Datasheet
Key Topics
• Basic hardware components of the HP LaserJet printers
• Operation of hardware components and how they work together
• Electro photographic, mechanical, and electronic processes used to create a print image
• Importance of print media and toner and how they relate to image quality and printer performance
• Fundamental troubleshooting process that applies to all HP LaserJet printer (e.g., power-up troubleshooting steps, error messages, noise problems and paper jam locations).
• Servicing basic hardware components of the HP LaserJet 2000 series printers (e.g., 2100, 2200, 2300)
• Servicing basic hardware components of the HP LaserJet 4000 series printers (e.g., 4000, 4050, 4100)
• Servicing basic hardware components of the HP LaserJet 5000 series printers. (e.g., 5000, 5100)
Exam Specifications
• Number of items: 65
• Passing Criteria: 70%
• Time Allocated: 90 minutes
Exam Registration
• This is an oonline rapidshare 4shared links exam available at Prometric.
Servicing HP Monochrome LaserJet 2/4/5XXX Printers exam #HP2-947 Datasheet
Exam Preparation
(Please refer to your regional HPCP website for training availability and specific course numbers.)
• HP LaserJet Fundamentals (Pre-requisite) WBT (2 hours)
• HP LaserJet University – Instructor-led Course (4 days)
• HP LaserJet 2100 Service and Support – WBT (4 hours)
• HP LaserJet 2100 and 2200 – WBT
• HP LaserJet 2200 Service and Support – WBT (1 hour)
• HP LaserJet 2300 Service and Support – WBT (4 hours)
• HP LaserJet 4000/4100 – Instructor-led (1 day)
• HP LaserJet 4000/4050 & 4100 CD (6 hours)
• HP LaserJet 5100 Service and Support WBT (4 hours)
Recommended Introductory Training
• Elements of LaserJet Fundamentals WBT (24 hours) – 1541
Available Study Materials
This certification test was developed to test your knowledge of Servicing HP Monochrome 2/4/5XXX Printers (HP2-947). We recommend that you have significant
hands-on experience with the product before you take the exam. You will be allowed to have reference material available as you take this web-based exam.
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