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HP2-N15

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Introduction

HP Certified Professional HP Software Operations Solutions Exam HP2-N15 Exam Datasheet

This exam datasheet provides you with information about the content and the
context of the exam and helps you prepare for it. You will find recommended
HP eLearning, an outline of the exam topics and objectives, and references used in developing the test items to help you achieve a successful passing score.

ASC Exam

This exam is one of two required exams for candidates seeking the credential Accredited Sales Consultant (ASC) – HP Software Operations Solutions [2007]. To achieve this credential, two core exams must be successfully completed:

• HP Software Foundation Solutions Exam (HP2-N11)

• HP Software Operations Solutions Exam (HP2-N15)

Key Topics

These are the key topics covered in this exam.

• HP Business Technology Optimization (BTO) Operations Overview

• Business Availability Center (BAC) Center

• Operations Center

• Network Management Center

• Service Management Center

• Change and Configuration Management

• Identity Center

• BTO Center Integration

HP Software Operations Solutions Exam (HP2-N15) Datasheet

Audience

This exam is targeted for sales personnel who have experience in selling HP
software. Job roles include:

• Partners, VARs, OEMs, SIs, Distributors

• HP Software Direct Sales

Exam Specifications

• Number of items: 60

• Passing Criteria: 71%

• Time Allocated: 105 minutes

• Format: Multiple choice Internet-based Test (IBT)

Exam Preparation

This certification test was developed to test your knowledge of the new HP Software Operations Center and solutions. The study materials are strongly recommended to assist you in passing the certification exam.

Please refer to the HP Software University web site (http://www.hp.com/learn/hpsu) to take the eLearning. A log-in account is required to enter HP Software University (HPSU). Use the document codes below to locate the study material in HPSU. Contact your
regional partner representative for more information about access to the recommended training.

JIT Name or Other Source
HPSU Search Code
BTO CFD Pitch (I) Close_BTO_11-2006
Phase III: Business Availability Center Systinet Intro to SOA Governance
Phase III: Service Management Center Quality Assurance
HP Software Partner Sales Enablement
- Change & Configuration Management Phase III: Quality Center
CCRM Solution Pitch GSE_CCRM_08_2006
Phase III: Operations Center GTE_PHASE3_OPS
Phase III: Network Management Center GTE_Phase3_NMC
Network Management Center JIT GTE_PHASE3_NMC
HP/Mercury GoTo Market Solutions SALES_IUMRS_SS_2006_11_28

HP2-N15 HP Software Operations Solutions Exam

Exam Content

The following outline represents the specific areas of content covered in the exam. Use this outline to guide your study and to check your readiness for the exam. The exam measures your understanding of these areas. The approximate percentage of exam
questions dedicated to each major content area is included in parenthesis. The higher the percentage, the more questions will be on the exam.

1 BTO Operations Overview (5%)

1.1 Assess the customer need for a BTO Operations solution

1.2 Identify a BTO Operations solution

1.3 Determine the BTO Operations selling solutions

1.4 Establish the BTO Operations solution packaging

2 Business Availability Center (BAC) Center (15%)

2.1 Assess the customer need for a BAC solution

2.2 Identify a BAC solution

2.3 Determine the BAC selling solutions

2.4 Establish the BAC solution packaging

3 Operations Center (15%)

3.1 Assess the customer need for an Operations Center solution

3.2 Identify an Operations Center solution

3.3 Determine the Operations Center selling solutions

3.4 Establish the Operations Center solution packaging

4 Network Management Center (15%)

4.1 Assess the customer need for a Network Management Center solution

4.2 Identify a Network Management solution

4.3 Determine the Network Management selling solutions

4.4 Establish the Network Management solution packaging

HP Software Operations Solutions Exam (HP2-N15) Datasheet

5 Service Management Center (15%)

5.1 Assess the customer need for a Service Management Center solution

5.2 Identify a Service Management solution

5.3 Determine the Service Management selling solutions

5.4 Establish the Service Management solution packaging

6 Change and Configuration Management Center (15%)

6.1 Assess the customer need for a Change and Configuration Management
Center solution

6.2 Identify a Change and Configuration Management solution

6.3 Determine the Change and Configuration Management selling solutions

6.4 Establish the Change and Configuration Management solution packaging

7 Identify Center (15%)

7.1 Assess the customer need for an Identity Center solution

7.2 Identify an Identity Center solution

7.3 Determine the Identity Center selling solutions

7.4 Establish the Identity Center solution packaging

8 BTO Center Integration (5%)

8.1 Assess the customer need for a BTO Center integration solution

8.2 Identify a BTO Center integration solution

8.3 Determine selling solutions requiring BTO Center integration

8.4 Establish the BTO Center integration solution packaging

Exam References

The study material and references in this exam data sheet pertain to source content used in the creation of this exam. They comprise the source content from which this exam was developed. Note that changes to any source content after November 1st are not reflected
in this list and were not used in the development of this exam.

HP2-N15 HP Software Operations Solutions Exam

JIT Name or Other Source
JIT Code
BTO CFD Pitch (I) Close_BTO_11-2006
Phase III: Network Management Center
Network Management Center JIT from
Bootcamp
HP Software Introductory Sales Training
Network Management GTE_Phase3_NMC
Phase III: Operations Center
HP Software Introductory Sales Training
Server Management GTE_PHASE3_OPS
Phase III: Service Management Center
HP Software Introductory Sales Training
Service Management GTE_PHASE3_SMC
Fundamentals of BAC
HP ECP BAC and ITG Products Overview
BAC FastTour
Phase III: Business Availability Center GTE_TE_CBT_FUND_BAC SALE_BACPO_WW_2007_01_31
GTE_PS_CBT_BAC_FASTTOUR GTE_PHASE3_BAC
HP Software Partner Sales Enablement 2007
CD
Change & Configuration Management
Change and Configuration Center Sales
Update
CCRM Solution Pitch
CCRM Long
HP OV Client Configuration Mgr 2.0
Sales/Presales
HP Software Introductory Sales Training
Change & Configuration Management

GSE_CCRM_08_2006
HPVT-SALES-BTO-20070628
GSE_CCRM_long_08_2006
SALE_OVCC_APJ_2007_01_08
Introduction to Identity Center

Identity Center Overview CBT-TECH-IDM-Introduction-to- IdentityCenter-082407
HPVT-Sales-IDM-20070619

HP Software Operations Solutions Exam (HP2-N15) Datasheet

Sample Exam Items

The following examples represent the type of items and question formats that you could see on the exam.

1. Which statement best describes the IT business impact Business Technology
Optimization (BTO) can have for your client organization? A. BTO allows clients to better map products to IT areas.
B. BTO helps your client deliver consistent, high-quality business outcomes from IT.

C. BTO focuses on helping your client achieve maximum return on IT investments. D. BTO provides communication links between the business and IT.

2. IT Service Management focuses on running IT as a services delivery business. Which
IT functional areas represent this approach in the BTO Model? A. Alignment, Automation and Optimization
B. Monitoring, Management and Control

C. Measurement, Monitoring and Management

D. Strategy, Applications, Operations

E. Management, Remediation and Operations

Exam Case Study

In the actual exam, you will find elements of this case study. Please review it prior
to taking the exam to reduce the time required reading it and to familiarize yourself with the situation.

Company Overview

New Way Software Solutions (NWSS) is a US-based company formed in 2001, with corporate headquarters in Fair Lawn, New Jersey. Starting as a small
software and web development shop, NWSS has grown into an organization that
develops and distributes all kinds of software and applications to the music industry, with offices and data centers in New York City, Hollywood, CA and Nashville, TN.

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NWSS serves customers in leading edge technology companies engaged in all aspects of the music industry. NWSS provides services such as custom
applications to be used by musicians and technicians for recording, and provides high quality products for distribution. The company has various divisions focusing
on music downloads, conducting oonline rapidshare 4shared links instrumental instruction, oonline rapidshare 4shared links song
writing instruction and review, connecting song writers and musicians with music companies, as well as providing a service to help new song writers and musicians

HP2-N15 HP Software Operations Solutions Exam

get connected over the Internet. Obviously, NWSS is a company with a high-tech
profile and one which requires a high degree of uptime in its IT infrastructure.

New Way Software Solutions has 3 core values that lie at the center of its business:

- Innovative Culture
- Operational Excellence
- Commitment to Quality and Integrity

They have annual revenues of $2 Billion and 4,500 employees in over 30 states in the US. They are also listed as one of New Jersey’s Fastest Growing Companies
in 2007.

Company Background

New Way Software Solutions is a long-term HP customer and deployed a Network Node Manager solution in 2005 to manage 950 servers distributed across the 4 company locations.

During 2007, in line with their internal cost reduction efforts NWSS decided to standardize all systems onto a single Microsoft Windows and/or an HP-UX platform. Cisco became their network device vendor of choice, and an initiative was adopted to standardize on an ITIL®-like Best Practices based solution. Although they have HP Network Node Manager, they are interested in looking
into BMC and its agent-less technology as well as Microsoft’s Operations Manager
(MOM).

Another major business issue is that NWSS is not growing their revenues as fast as they would like or need to. They have identified that the business problem is
caused by the overload in registering external users for access to their products
and services. It currently takes them between 7 and 10 days to grant a new user access to their systems. With over 5,000 partner organizations, this delay translates into a real revenue impact.

In line with this initiative, they want to launch a new common and generalized
web-based registration and provisioning system and a standard set of registration business processes.

Many of their internal processes are manually performed, causing time delays and high error rates. They have decentralized, non-standard systems that require
manual inputs and handoffs, which cause unwarranted delays to the customer. With new legislation requiring proof of access to financial transactions, NWSS also needs to define a central security policy and enforce it across all users and their associated access rights.

HP Software Operations Solutions Exam (HP2-N15) Datasheet

Goals and Objectives
Here are the goals for the IT department for New Way Software Solutions:

- Centralize IT engineering and support
- Proactively manage the Microsoft Windows and HP-UX environment
- Maintain Windows servers that are located at each site and the HP-UX
servers that are only in corporate
- Maintain quality customer service with no disruptions
- Reduce cost for systems maintenance and support by 12%
- Automate a registration process to ensure new users have access in real time versus the current 7 – 10 days
- Prove compliance by showing exactly who has access to what resources and how that access was granted, from a central console and in real time
- Manage risk by ensuring only the right people have access to the appropriate level of information and when users leave the community you can immediately terminate their access with 1 click.

They need to achieve these goals in no more than 18 months. Currently, NWSS has 3 help desks and 3 disparate company process models for handling the distribution of services; they need to consolidate to one Service Desk and one defined set of best practices.

Each of the datacenters and the help desks are perceived by some directors in the organization to be a high cost center for the business. A regular item on the
board agenda is the question of whether they should consider the possibility of outsourcing basic IT functions to a third party in order to reduce operating costs.

Technology Overview

New Way Software Solutions has the following technology they are trying to manage:

Servers Applications Databases Network
750 – Windows
2003 7 – MS Exchange 15 – Oracle Devices
150 – Cisco Switches
15 – Cisco Routers
200 – HP-UX 5 – Active Directory 40 – SQL Server
6 – SAP/R3 5 – Sybase
15 – BEA Web Logic Technology
OSPF and HSRP IT Telephony
Many Custom Apps

HP2-N15 HP Software Operations Solutions Exam

Requirements

New Way Software Solutions has a number of initiatives and requirements they would like an Enterprise Management Solution to address:

IT Infrastructure
Management Centralized management of all managed devices including network, servers, applications, and databases
Local management in each location feeding a
Command & Control in Corporate Headquarters
Availability and Performance management on the managed elements
Enterprise reporting from all data repositories holding IT Management information
IT Service Management Consolidate the help desks into a single Service Desk that integrates function and process
Realign all their process models into one system for incident and problem management, change and configuration management, and service level management
Provide a mechanism for tracking assets from order request to retirement and allow the Service Desk to access the same asset information
Provide a training plan for all 300 IT staff members that will need access to the Service Desk
Identity Management Automated provisioning tool to add users in real time
Provide web access control and single sign on to the
NWSS web portal
Provide centralized reporting to prove who has
access to financial resources or information and how that access has been granted

Conclusion

HP wishes you success in the HP Certified Professional Program and in passing the exam for which you are preparing. Your exam results will provide valuable feedback to guide you in assessing your areas of strength or weakness. Successful completion of the exam confirms your competency in HP Software Operations Solutions skills.

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