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Pass4sure HP Certification HP0-767 2.97

November 3rd, 2008 Download Free Latest HP Certification Braindumps Leave a comment Go to comments

NonStop Pathway TS and TS/MP : HP0-767 Exam
Exam Number/Code: HP0-767
Exam Name: NonStop Pathway TS and TS/MP

“NonStop Pathway TS and TS/MP”, also known as HP0-767 exam, is a HP certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 147 questions to your HP0-767 Exam preparation. In the HP0-767 exam resources, you will cover every field and category in HP Certification helping to ready you for your successful HP Certification.

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QUESTION1:
The HP ProLiant Firmware Maintenance CD provides updated firmware for
________. (Choose three)
A. SmartArray Controllers and SCSI disk drives
B. System ROM
C. Network Interface Controllers (NIC)
D. Remote Insight Lights-Out Edition (RILOE) and Integrated Lights-Out (ILO)
E. DLT and DAT tape drives
Answer: A, B, D
QUESTION 2:
What is included in the standard 3-year limited warranty on a ProLiant server?
A. One year of labor and three years of parts coverage.
B. One year of parts and three years of labor coverage.
C. Three years of parts and three years of labor coverage.
D. Three years of onsite service with 4 hours response time.
Answer: C
Explanation:
Limited Warranty includes 3 year Parts, 3 year Labor, 3-year on-site support.
QUESTION 3:
Which steps should be observed, according the HP Troubleshooting Methodology,
before requesting that Certkiller .com’s case be escalated? (Choose three)
A. Document all relevant information about the customer’s case.
B. Replace the spare component and test to determine if the problem still exists. If
necessary, request that the customer contact HP technical support for the case to be
escalated.
C. Recommendations by the OEM technical support representative should be completed
and the result documented in the first telephone call.
D. The customer should be informed about the status of their case. The next plan of

action should be clearly communicated to properly set the customer’s expectations.
E. Leave the site after only replacing the spare component. The customer will test the
component to determine if the problem is resolved and will escalate if necessary.
Answer: A, C, D
Explanation:
Before you call, gather all your notes about the system to accurately answer the questions
that the technical support engineers will ask you. The more you know about the system
and the more open you are to receiving help, the quicker the problem can be resolved.
If the problem cannot be resolved during that first telephone conversation, the technical
support engineer may recommend a new action plan for you to try or may ask you to
collect additional information. If the results of these steps do not resolve the issue, the
technical support engineer may escalate the case to second-level support.
Regardless of what you find out, keep the customer in the loop. The customer may be
able to live with a workaround until something better is found. The customer will be
satisfied that you tried your best and will want to work with you in the future

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Pass4sure HP Certification HP0-767
Questions and Answers : 147 questions Updated: October 29th , 2008 Price: $159.99 $99.99

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